Business Analyst, Quick Commerce

Key Responsibilities

• Design and implement end-to-end 3P payment and dispute resolution processes, including troubleshooting protocols, SOPs and quality monitoring systems Lead cross-functional coordination with Procurement, Operations, Tax and FinOps teams to effectively resolve payment disputes while maintaining strong stakeholder relationships Develop and maintain comprehensive analytics dashboards and reporting systems to track key performance metrics Conduct regular deep-dive analyses and root cause investigations to identify process bottlenecks and improvement opportunities Establish and optimize formal process control mechanisms to enhance payment accuracy and efficiency Drive continuous improvement initiatives via automated solutions to eliminate non-value added steps, streamline workflows
• elevate quality standards
• 1+ years of data analytics or automation experience - 1+ years of capacity planning, operations planning, business analysis or similar experience - Bachelor's degree - Knowledge of data pipelining and extraction using SQL - Knowledge of SQL and Excel at a moderate or advanced level - Experience with data mining tools like SQL, SAS, SPSS, or similar
• Experience in data analytics or automation Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.