Patient Experience Intern
Eucalyptus•2d ago
AU - HQ - NSWOnsite$1.2InternshipIntern Level0-1 yrs exp
- About Eucalyptus
- We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.
- Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
- Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support
- clinician-led care from prescribers, nurses, health coaches, pharmacists
- dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
- Our Growth Story:
- 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global
- Supported over 350k patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
- About the role (What you’ll be doing)
- We’re looking for an Operations Intern to join the team and work across operations initiatives. This is an 12-week paid internship, with an immediate start.
- This is a customer service role but with exposure to the operational side as well. You’ll be focused on supporting patients as well as Operations, Commercial
- Growth teams to support high-impact projects that improve patient experience and strengthen the retention of our patients.
- You’ll be given meaningful responsibility from the start and trusted to think clearly, move quickly, and execute to a high standard.
- Your work may span a mix of:
- Testing & Rolling out new initiatives:
- Speaking with patients over the phone + emails
- Support initiatives that improve the end-to-end patient experience, from onboarding through ongoing engagement
- Analyse patient data and feedback to identify friction points and areas for improvement
- Support our Operations Team in rolling out successful initiatives to our support teams
- About you (Who you are)
- This role is suited to someone early in their career who demonstrates strong problem-solving ability, clear communication, and a bias toward action.
- You’re likely someone who:
- Enjoys working with customers
- Curious, proactive, and eager to learn by doing
- Thinks in a structured way and enjoys solving ambiguous problems
- Communicates clearly and confidently
- Thrives in fast-paced, high-accountability environments
- Why join Eucalyptus?
- Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health.
- Here’s what makes joining Euc unique:
- What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics
- geographies as we build a truly preventive healthcare ecosystem.
- Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
- Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
- What’s ahead in Australia?
- Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany
- Japan, collaborate with teams in the Philippines and South Africa
- explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
- Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
- Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
- Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
- Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.
- At Eucalyptus, we value individuals from all backgrounds, experiences
- we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people
- every application is reviewed by a member of our recruitment team.