Customer Success Manager
Servicenow•4h ago
Bangalore, Karnataka, inRemoteFull-timeMid Level5+ yrs exp
Top focus
Customer Success Manager
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data
- any workflow— helping 85% of the Fortune 500® work smarter, faster
- better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
- What you get to do in this role: Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis-Servicenow. Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis-Servicenow account teams to define success plans and strategy to meet customer’s objectives. Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state. Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability. Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives. Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team. Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues
- communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. Leverage Gainsight to track account activity, health score, risk
- other critical metrics. Maintain current functional and technical knowledge of the Armis platform and future products. Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts Serve as a customer advocate to guide other resources at Armis towards achieving customer goals Validate customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments Providing technical subject matter expertise where applicable aligned to the expected proficiency Collaborating with Engineering, Product, Support and Sales teams to drive account success
- To be successful in this role you have: Fluent in English language (spoken and written) Possess exceptional verbal, written, social, presentation
- interpersonal skills. 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering, professional services or client management functions, ideally in Customer Success. Or 3+ years experience in network engineering, architecture, support
- network design capacity 2+ years experience working in Security/Healthcare/automotive/Retail/OT Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems. Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery. A plus: Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization. Experience implementing a security program within enterprise organization Familiarity with various Healthcare/IOT devices and manufacturers B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS) Networking (LAN/WAN, Routing/Switching protocols, Network Security) Additional European languages FD21
- Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote
- required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status
- any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process
- are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Required skills
Customer SuccessTechnical Account ManagementCyber SecurityNetworkingLinuxProject ManagementProblem Solving