Service Delivery Manager - India
Philips•11h ago
MumbaiOnsiteFull-timeManager Level5+ yrs exp
Top focus
Delivery Manager
- Job Title Service Delivery Manager - India Job Description The Service Delivery Manager is responsible for managing complex service delivery operations, overseeing the execution of service plans
- ensuring that services meet or exceed client expectations. The role coordinates with internal teams to resolve service issues, driving continuous improvement initiatives
- maintaining high levels of customer satisfaction. The role analyzes service delivery metrics, identies trends and opportunities for optimization
- implements strategies to enhance service efficiency and effectiveness. Job Responsibilities Leads complex service delivery projects, coordinating cross-functional teams and resources to ensure that services are delivered on time, within scope
- according to budgetary requirements.
- Develops and maintains strong relationships with key customers, acting as a trusted advisor to understand their evolving needs and ensuring that service delivery aligns with their business objectives.
- Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.
- Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of signicance to drive project success and compliance.
- Analyzes service performance data to identify trends, optimize processes, and implement strategic improvements that enhance service efficiency, quality, and customer satisfaction.
- Oversees the end-to-end service delivery lifecycle, from project initiation and planning through to execution and post-delivery review, ensuring all milestones and deliverables are met.
- Manages service delivery risks by proactively identifying potential issues, developing mitigation strategies, and coordinating with internal teams to ensure continuous service improvement.
- Ensures that all service delivery activities comply with contractual obligations, industry regulations, and internal quality standards, maintaining a strong focus on operational excellence.
- Facilitates regular client meetings to review service performance, address concerns, and discuss opportunities for service enhancements, fostering a collaborative partnership with customers.
- Prepares and delivers detailed reports and presentations to senior management, providing insights into service delivery performance, challenges
- recommendations for future improvements. #LI #HealthcareInformatics How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters
- we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .