Mortgage Servicing Analytical Insights Manager - Development
Truist•20h ago
United StatesOnsiteFull-timeManager Level5+ yrs exp
H-1B sponsor
- The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only
- other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The Mortgage Servicing Analytical Insights Manager – Development leads the design, development, and delivery of Mortgage Servicing analytics, business intelligence, data engineering, and AI/ML solutions that support Mortgage Servicing operations and strategic business objectives. This role manages multi-disciplinary teams, drives analytics strategy, and ensures the delivery of scalable, high-quality reporting, insights, and predictive solutions that improve business performance and decision-making. The Manager oversees the end-to-end analytics development lifecycle, including intake, prioritization, development, deployment, and execution. The role partners with business and technology leaders to align analytics initiatives with organizational goals, establish standards for data quality, SQL development, data modeling, and governance, and drive adoption of AI/ML-driven insights across the organization. Success in this role is demonstrated through high-performing teams, trusted and scalable data solutions, operationalized machine learning capabilities, streamlined reporting processes, and measurable business outcomes that support enterprise performance and transformation objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Lead and manage a team responsible for reporting, analytics, and operational insights 2. Oversee the delivery of servicing reports and ensure accuracy, consistency, and timeliness 3. Partner with business stakeholders to understand needs and translate them into actionable solutions 4. Drive process improvements to enhance efficiency, scalability, and effectiveness 5. Monitor team performance, provide coaching, and support professional development 6. Ensure alignment with COI strategy, priorities, and governance standards 7. Maintain visibility into project pipelines, risks, and dependencies. QUALIFICATIONS
- Experience in team leadership within operations, analytics, or reporting environments
- Strong organizational and communication skills
- Ability to manage multiple priorities and drive results in a fast-paced environment
- Experience working cross-functionally with business and technical teams General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts
- a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated)
- paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position
- division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status
- other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work
Required skills
analyticsbusiness intelligencedata engineeringAIMLSQLdata modeling