Vigilance Reporting Specialist
Philips•22h ago
United StatesHybrid$102K–$143KFull-timeMid Level3+ yrs exp
Visa-friendly
- Job Title Vigilance Reporting Specialist Job Description In this role you You are responsible for investigating and resolving complex complaints, ensuring accurate documentation and analysis, establishing follow-up measures, enforcing coding standards, leading complaint investigations and responses, collaborating cross-functionally for technical investigations
- training new complaint operations investigators. Your role:
- Investigates and resolves highly complex complaints by monitoring product analysis findings or service analysis notes, documents underlying issues
- ensures the implementation of solutions to address customer concerns efficiently.
- Enforces standards for appropriate coding to records as input for the complaints process, coordinates requests for new coding, when necessary, ensures all systems and tools are updated
- reviews and updates complaints as new codes become available.
- Heads the end-to-end investigation of complaints, including condensing pertinent information, analyzing findings
- presenting a concise overview of the inquiry process, including key issues identified, evidence gathered
- resolutions proposed or implemented.
- Leads customer response letters (CRL) or internal responses, as appropriate, upon concluding the investigation, utilizes effective communication and problem-solving skills
- escalates complex matters to appropriate channels for further assistance and resolution.
- Performs the training and qualification of new PMS complaint operations investigators, provides guidance, resources
- hands-on instruction to facilitate their understanding of complaint handling processes, regulatory requirements
- best practices. You're the right fit if: Bachelor's / Master's Degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management or equivalent. 3+ years of experience with Bachelor's in areas such as Medical Device, Quality Assurance, Quality Control, Clinical Research or equivalent 3+ years of experience with Post Market, Vigilance Reporting in medical device. Experience in Quality System, CAPA, Reliability, Root Cause investigation concepts and tools, etc. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters
- we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Bothell, WA is $102,000 to $143,000 Annually. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location
- internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program
- includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bothell WA. #LI-PHI This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Required skills
Medical DeviceQuality AssuranceQuality ControlClinical ResearchPost MarketVigilance ReportingCAPAReliabilityRoot Cause