Customer Assurance Manager

The group is a function within the business with a global remit, whose primary purpose is to eliminate financial and third party exposure both to LSEG and our Clients by the correct licensing of services, including platforms and content. The group works with local businesses and across LSEG businesses.

Major Responsibilities / Accountabilities: Establish an area of expertise and excellence in datafeeds and data control, while offering positive and proactive consultancy to our internal and external Clients on all compliance issues. Work with local/national units and management to identify clients for review.

Plan and conduct compliance reviews ensuring the relevant client operations, systems and products environment and related business objectives are understood. Report on results of compliance reviews and audits. Review and analyze new business principles affecting compliance issues.

Establish an area of expertise in usage rights defined within the Master Agreements, clearly being able to apply those rights to Individual, Enterprise and Redistribution usage within different scenarios. Relationships: Internal / External Maintain autonomy to the Business at all times.

Ensure our Clients adhere to our business principles. Ensure the business closes any compliance exposure by implementing the correct licence and exchange permissioning. Advise the client on DACS best practice permissioning to minimise any potential exposure to either LSEG or 3rd Party licensing.

Scope and Impact: All clients within assigned region i.e. EMEA, Americas or Asia. Global as required. Behavioural Competencies: Written Communication Collaborating across Boundaries Driving Results Focussing on Customers Inspiring Others Analytical Thinking Inquisitive mindset – “but why?” Required Skills & Experience: Knowledge and understanding of the financial services industry including key organisation user types and process flow between front, mid and back office.

An understanding of the exchanges, how they operate, how they licence the use of their data and where customers can fall foul of their terms of business. Experience of working for or with an Exchange in the past a distinct advantage. An understanding of LSEG product line, infrastructure and associated control systems, including sales practices, product pricing, customer administration and sales systems / processes.

Strong verbal and written communication skills to confidently making a case from a compliance perspective, and communicating internally and externally to ensure this perspective has credibility and acted upon. Good analytical skills with the ability to link seemingly unrelated subjects in order to draw compliance conclusions.

Ability to prioritize and multi-task while managing a large number of stakeholders with differing priorities. Interpersonal/Team Skills: Ability to work successfully in a team environment. Communicates appropriately and effectively with team members and contacts, in and outside the company.

Markets Data experience Analytical and Diligent experience Should have a proven track record of client exposure / engagement Desired Skills & Experience: Educated to a Degree level (MBA an advantage); or, equivalent experience Audit qualifications an advantage Additional languages than English, German would be specifically advantageous Audit Experience with other vendors or exchanges Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement.

If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.

Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

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