Ops Support Specialist - C04 - PUNE

Responsibilities

• Provide efficient and effective customer service, resolving inquiries and supervising escalated issues for Citi's clients.
• Achieve 100% accuracy and turnaround time (TAT) targets for defined processes, eliminating undue pending tasks.
• Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
• Training for team efficiency improvements.
• Collaborate with the team and be flexible with shift timings to meet business needs and handle peak volumes.
• Partner with validation and dependent teams for timely closure of items.
• Contribute to ongoing Lean and process improvement projects.
• Drive self and team initiatives, including employee engagement, learning, and development.
• Support and participate in Line of Business (LOB)/Site level initiatives and Global Community Day activities.
• Act as a subject matter expert in the process.
• Ensure timely response to all emails (customer queries, business partner, HR, and organizational communications) without follow-ups.
• Maintain fair, balanced, and customer-focused communication with internal and stateside partners.
• Adhere to Client Excellence values, prioritizing customer needs and delivering superior experience.
• Implement a minimum of three process improvements (e.g., Value Stream Mapping, re-engineering, automation) and drive them to closure.
• Support the process to achieve annual MTP (MTP save) goals.
• Supporting NAM USPB Core Operations Qualifications: 0-2 years of relevant experience Proficient in Microsoft Office/ Citi AI Tools Comprehensive knowledge of Branch and Client servicing process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support application releases and COB testing Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills Education: Graduate or above.
• This job description provides a high-level review of the types of work performed.
• Other job-related duties may be assigned as required.
• Approved by Chris 05/26 ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer
• qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other characteristic protected by law.
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