Business Intelligence Manager
Twitch•4h ago
United StatesOnsiteFull-timeMid Level3+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Business Ops ManagerBusiness AnalystHr Business Partner
- About Us
- Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking
- more. It is where thousands of communities come together for whatever, every day.
- We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate
- smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X
- discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process.
- About the Team
- Community Trust (CT) exists to foster an environment where streamers and their communities thrive
- proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention
- Within Customer Trust, the Strategic Intelligence & Governance (SIG) team is the strategic and enablement backbone of the department
- we ensure the business is set up correctly, measure whether it's working, surface insights to drive decisions
- provide the tools that power CT's day-to-day operations. The Business Intelligence function owns CT's data infrastructure, dashboards, financial analysis
- operational reporting, ensuring leadership has the insights they need to make informed decisions across the organization.
- About the Role
- As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights
- dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX). You will also be responsible for CT’s financial operations, including operational expenses, workforce management
- regular financial reviews.
- You Will:
- Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX.
- Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.
- Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.
- Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure.
- Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders.
- You Have:
- 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
- Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
- Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
- Experience with cost modeling, demand forecasting, or workforce management analytics
- Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners
- Bonus Points
- Experience in Trust & Safety, content moderation, customer experience operations, or platform integrity
- Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning
- Experience quantifying the impact of automation or AI initiatives on operational volumes and costs
- Comfort with ambiguity; you've taken undefined data problems and structured them into clear analytical frameworks with owners and deliverables
- Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Job ID: TW9212
- The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
- US, WA, Seattle - Annually
- $82,700 — $129,800 USD
- US, CA, San Francisco - Annually
- $81,600 — $142,800 USD
- US, NY, New York - Annually
- $81,600 — $142,800 USD
- US, CA, Los Angeles - Annually
- $74,200 — $129,800 USD
- US, CA, Irvine - Annually
- $74,200 — $129,800 USD
- Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Twitch values your privacy. Please consult our Candidate Privacy Notice , for information about how we collect, use, and disclose personal information of our candidates.
Required skills
SQLdata visualizationQuickSightTableauLookerbusiness intelligencedata analyticsoperational reportingcost modelingdemand forecastingworkforce management