Enterprise CX Business Project Senior Advisor

The Business Project Senior Advisor plays a critical role on The Cigna Group’s CX Activation team, shaping how our enterprise understands, discusses, and acts on customer experience. This is a high-impact, individual contributor role for a strategic thinker who thrives in executive-facing environments and brings clarity to complexity.

By translating enterprise-wide inputs into a clear, credible CX narrative, this role directly influences Executive Leadership Team (ELT) and Board decisions—helping leaders focus on what matters most to improve experiences for customers we serve.

Responsibilities This role is accountable for outcomes that inform enterprise priorities, guide executive decision-making, and strengthen trust in CX insights. Own the end-to-end CX narrative for ELT and Board updates, defining what the story must accomplish and ensuring materials are decision-ready, credible, and clear.

Translate complex data, signals, risks, and progress into a unified CX storyline with clear implications, recommendations, and focus areas for senior leaders. Orchestrate and validate enterprise contributions, resolving gaps, inconsistencies, and ambiguity to deliver a single, cohesive view of customer experience.

Assess the strength and completeness of CX narratives, proactively identifying risks, unanswered questions, or misalignment and driving resolution with partners. Produce high-stakes executive materials, including Board and ELT updates, enterprise CX scorecards, and external talking points (such as earnings communications).

Apply sound judgment to independently resolve conflicting or incomplete inputs in a high-visibility governance environment. Maintain the integrity, coherence, and readiness of governance-grade materials through multilayered SLT and ELT review cycles.

Serve as a trusted strategic advisor, connecting CX insights to enterprise strategy and helping leaders determine where attention, escalation, or action is needed. Partner with CX Activation leaders, Change Management, Data and Analytics, and Communications teams to ensure narratives are accurate, insightful, and actionable.

Qualifications Required Qualifications Minimum 8 years of professional experience in strategy, analytics, consulting, governance, Communications or a related discipline. Demonstrated experience working in executive- or Board-facing environments with high standards for accuracy, clarity, and judgment.

Proven ability to synthesize complex information into concise, executive-ready narratives and materials. Strong judgment and comfort operating independently in ambiguous, high-stakes situations. Excellent stakeholder management skills with confidence and presence when engaging senior leaders.

Preferred Qualifications Bachelor’s degree in business, communications, or a related field. Experience supporting enterprise reporting, customer experience, strategy, or transformation initiatives. Familiarity with governance processes, executive review cycles, or Board-level reporting.

Background partnering with data, analytics, change management, or communications teams to translate insights into action. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 112,100 - 186,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here . About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.