Director External Communications - Merchant Solutions

What You'll Do

• Lead the strategy, planning
• execution of external communications programs that support business priorities, corporate reputation
• market awareness Partner with business leaders, marketing, legal
• cross-functional stakeholders to develop messaging, communication plans
• media strategies for key initiatives Write, edit
• review press releases, media materials, executive messaging, talking points, statements
• other external communications content Manage proactive and reactive communications related to product announcements, business milestones, thought leadership, issues management
• industry events Build and maintain media relations strategies that increase relevant coverage, support business objectives
• protect message consistency Manage and develop a team, set priorities, provide coaching
• drive high-quality execution across communications deliverables Establish communications goals, measurement approaches
• reporting to evaluate program performance and improve outcomes Guide message governance, review processes
• stakeholder alignment to ensure communications are accurate, timely
• aligned to the Fiserv brand voice Experience you'll need to have: 8+ years of experience in external communications, public relations, media relations, corporate communications
• a related field Experience creating communication strategies, media plans, writing and editing press releases, media material and messaging for business initiatives in complex organizations Experience partnering with senior leaders and cross-functional stakeholders to manage reputation, issues
• external visibility Experience using measurable communication methods, including media performance analysis, engagement metrics
• reporting Bachelor's degree Experience that would be great to have: Experience in payments, financial services, fintech
• a regulated industry Experience supporting executive visibility, thought leadership
• business-to-business communication programs Experience with crisis communications, issues management
• communications in a publicly visible environment Master's degree in Communications, Public Relations, Business
• a related field How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Travel: This role requires occasional travel (up to 10%).
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave. #LI-VA1 Salary Range $114,000.00 - $192,000.00 These pay ranges apply to employees in New Jersey and New York.
• Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
• Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements.
• Please do not send resumes to Fiserv associates.
• Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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• Any communications from a Fiserv representative will come from a legitimate Fiserv email address.