Senior Manager, Customer Identification Program (CIP)

In This Role, You Will

• Lead the evolution of customer identification experiences across digital, branch, and assisted channels.
• Improve approval rates, onboarding conversion, and customer satisfaction while maintaining strong risk controls.
• Optimize verification journeys through data-driven experimentation and customer insights.
• Identify opportunities to reduce customer friction while strengthening security and trust.
• Establish/manage/maintain governance, controls, and performance metrics for identity verification programs.
• Develop and execute vendor strategy for identity verification services, including evaluation, optimization, performance management, and emerging capabilities.
• Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation.
• Collaborate closely with technology, BSA/AML, Risk, Compliance, and Operations teams.
• Lead, coach, inspire, and develop a high-performing team of outcomes-focused product managers - fostering a culture of curiosity, innovation, accountability, collaboration, and customer obsession.
• Identify opportunities to leverage AI and intelligent decisioning across customer experiences Constantly evaluate industry trends, onboarding conversion, fraud loss
• regulatory developments impacting identity and customer onboarding.
• Required Qualifications: 7+ years of digital product management or leadership experience
• equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management or leadership experience Desired Qualifications: Experience delivering customer-facing digital products at scale and complex cross-functional initiatives, Customer Identification Program or related experience is highly valued.
• Experience with CIP, KYC, or fraud prevention programs.
• Experience leading customer identification programs.
• Customer-first, enterprise and outcomes-focused mindset, data-driven decision maker Experience working across business, technology, risk, and operational teams.
• Experience modernizing digital customer journeys in highly regulated environments Strong strategic thinking, communication (verbal and written)
• execution capabilities Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences Driven, sense of urgency, passion, excitement to deliver for customers and the team Demonstrated ability to influence senior executives and drive enterprise alignment Job Expectations: Ability to travel up to 10-20% of the time.
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.
• Posting Location(s): 401 S Tryon St. – Charlotte, North Carolina 28202 333 Market Street – San Francisco, California Required locations listed.
• Pay Range Reflected is the base pay range offered for this position.
• Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location.
• Employees may also be eligible for incentive opportunities. $159,000.00 - $305,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below.
• Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
• Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance
• accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 6 Jul 2026 * Job posting may come down early due to volume of applicants.
• We Value Equal Opportunity Wells Fargo is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other legally protected characteristic.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues
• making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
• Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.
• Please see our Drug and Alcohol Policy to learn more.
• Wells Fargo Recruitment and Hiring Requirements: a.
• Third-Party recordings are prohibited unless authorized by Wells Fargo. b.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.