Manager, HR Process Transformation & Architecture

Mastercard•19h ago

United StatesOnsite$125K–$207KFull-timeManager Level5+ yrs exp

H-1B sponsor

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, HR Process Transformation & Architecture Overview The HR Journey and Process Architect role leads the design, standardization
continuous improvement of global HR processes and employee journeys. Working across the end-to-end employee lifecycle, this role partners with HR leaders, Experience Owners, HR Technology, Service Delivery and regional stakeholders to diagnose current-state processes and design scalable future-state solutions to improve efficiency, compliance
user experience. The role blends process architecture, lean methodology, service design
stakeholder influence to deliver simplified, data-driven
sustainable HR operations. Role: In this role you will:
Lead the discovery, analysis, value stream analysis and redesign of key HR processes across the employee lifecycle.
Develop and maintain clear as-is and future-state process models, taxonomies, and standards using BPM tools such as SAP Signavio or similar platforms.
Apply Lean, Six Sigma, and service design methodologies to identify inefficiencies, reduce friction, and improve both operational performance and employee experience.
Partner closely with HR Technology, Workday, and service delivery teams to turn future-state designs into practical system and operating model solutions.
Drive global process standardization while thoughtfully balancing local regulatory, compliance, and business needs.
Use KPIs and process insights to shape recommendations, support transformation initiatives, and identify opportunities for efficiency and cost optimization.
Build strong relationships across HR, operations, compliance, and technical teams to drive alignment, adoption, and sustainable change. All about you:
Proven experience in HR process architecture, business process redesign, or service delivery transformation within a complex global organization.
Strong proficiency with BPM and process modeling tools such as SAP Signavio, Celonis, ARIS, or similar.
Solid understanding of continuous improvement methodologies, including Lean, Six Sigma, value stream mapping, or systems thinking.
Ability to translate process insights into clear requirements, practical roadmaps, and actionable change initiatives.
Excellent communication, stakeholder management, and influencing skills across business and technical audiences.
A strategic, analytical, and delivery-focused mindset, with a track record of driving measurable operational improvement. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time
jury duty leave
and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $125,000 - $207,000 USD

Required skills

HR process architecturebusiness process redesignservice delivery transformationBPMSAP SignavioCelonisARISLeanSix Sigmavalue stream mappingsystems thinking