NA & GCSO Performance Center Senior Specialist
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. All Job Posting Locations: Horsham, Pennsylvania, United States of America, Malvern, Pennsylvania, United States of America, New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America, West Chester, Pennsylvania, United States of America Job Description: We are searching for the best talent for a NA & GCSO Performance Center Senior Specialist.
Purpose: The NA & GCSO Performance Center Senior Specialist supports and independently leads components of risk-based monitoring execution within the Performance Center (PC) for North America. The role performs complex monitoring reviews, identifies potential compliance gaps, documents defensible findings, and drives high-quality trend analysis across transactional and behavioral data.
In addition, the Senior Specialist supports and coordinates execution of regionally assigned compliance training programs within North America IM, helping ensure trainings are delivered consistently, completed on time, and aligned with required curricula.
The role provides day-to-day guidance to peers and helps resolve execution issues and escalations. The Senior Specialist delivers monitoring and training activities accurately and consistently in alignment with global and regional compliance expectations, partners with cross-functional stakeholders to support proactive risk identification and mitigation, and contributes to continuous improvement through feedback on methodology, controls, and reporting.
You will be responsible for: Monitoring Execution & Case Reviews Lead execution of centralized monitoring reviews for assigned risk areas in accordance with established frameworks, methodologies, and standard operating procedures; provide guidance to peers on approach and documentation standards.
Perform complex reviews of transactional and behavioral data to identify potential compliance risks, anomalies, or control gaps; apply judgement to distinguish true risk from false positives and recommend next steps. Document review steps, findings, and supporting rationale with a high standard of clarity and defensibility in required tools/templates to ensure audit-ready records; coach others on documentation quality as needed.
Categorize findings, apply defined thresholds, and support timely escalation in line with governance requirements; prepare clear summaries to enable decision-making by Compliance stakeholders. Contribute to, and as assigned lead, quality checks and calibration activities; address feedback and drive actions to improve accuracy, consistency, and cycle time of monitoring outputs.
Trend Identification, Reporting & Insights Synthesize patterns, themes, and recurring risks across monitoring outputs; translate insights into clear narratives and actionable recommendations. Support and, as assigned, lead preparation of consolidated monitoring summaries and periodic reporting for regional and global compliance stakeholders; ensure accuracy, consistency, and appropriate context.
Partner with Operational Intelligence to incorporate monitoring insights into dashboards, metrics, and analytical products; help define requirements, validate outputs, and interpret trends for stakeholders. Continuous Improvement & Operational Support Provide continuous improvement input on monitoring methodologies, sampling strategies, review criteria, templates, and guidance documents; pilot refinements and share learnings to support standardization.
Support maintenance and enhancement of documentation standards, audit readiness, and governance practices across monitoring processes; identify control gaps and recommend pragmatic remediation actions. Contribute to knowledge sharing within the Monitoring & Trending team, including mentoring of peers, participation in team discussions, and capture of lessons learned and best practices.
Compliance Training Execution & Enablement Support and coordinate execution of regionally assigned compliance training programs in accordance with global requirements, defined curricula, and rollout plans; proactively manage dependencies and risks.
Lead day-to-day coordination of compliance trainings for PC teams and other in-scope audiences, supporting timely completion across locations and addressing execution issues as they arise. Support operationalization of updates to training requirements (e.g., new/revised policies, standards, risk priorities) by coordinating local rollout, communications, and reinforcement activities.
Partner with Compliance Capability, Learning, and regional Compliance teams to align training execution with enterprise compliance frameworks, avoid duplication, and ensure consistent learner experience. Monitor training execution effectiveness through completion metrics, learner feedback, and observed compliance outcomes; identify improvement opportunities and escalate risks or gaps as appropriate.
Support knowledge reinforcement and practical application of compliance requirements through ongoing engagement, targeted guidance, and capability-building activities; share common pain points and propose enhancements. Qualifications/Requirements: Bachelor’s degree in Business, Finance, Data Analytics, Law, or related field. 5–8 years’ experience in compliance, audit, risk management, monitoring, and/or analytics, with demonstrated ability to analyze and interpret transactional data and translate results into actionable insights.
Strong organizational and prioritization skills with ability to manage multiple workstreams, meet deadlines, and improve execution through disciplined processes. Strong analytical mindset with high attention to detail and ability to identify trends or anomalies; comfortable working with large datasets and developing practical hypotheses.
Strong communication and stakeholder management skills with ability to explain monitoring findings clearly and constructively, including drafting concise summaries for leadership audiences. Experience working in a regulated environment with strong audit-ready documentation practices; experience supporting quality review/calibration and coaching others is preferred.
Fluency in English is required. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.
If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. #HCC Required Skills: Preferred Skills: Communication, Complaints Investigation, Compliance Management, Corporate Governance, Critical Thinking, Data Reporting, Detail-Oriented, Governance Risk and Compliance (GRC) Platforms, Healthcare Industry, Health Care Regulation, Internal Auditing, Legal Services, Medical Compliance, Organizing, Problem Solving, Process Improvements The anticipated base pay range for this position is : $94,000.00 - $151,800.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits