Vice President

Job Title: Vice President Work Type: Permanent Location: DLF Downtown, Sector 25A Phase 3, Block 4 It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life.

When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we’re ramping-up and growing at a very fast pace.

Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE We are seeking an experienced and strategically-minded Vice President — Production Support Manager to lead our Production Services function supporting critical banking and trading applications across M arkets , C&IB business .

This is a senior leadership position accountable for the stability, resilience, and continuous improvement of mission-critical financial systems that underpin our trading, risk management, and regulatory reporting capabilities. You will own the end-to-end production lifecycle for a portfolio of applications spanning Front Office, Middle Office, and Back Office domains.

As a VP-level leader, you will be expected to drive operational excellence, champion automation and modernization initiatives, and serve as a trusted partner to senior business and technology stakeholders globally. You will shape the strategic direction of production support, influence technology investment decisions, and build a high-performing, engaged team that delivers exceptional service outcomes.

This role requires a rare combination of deep technical expertise , production support leadership, banking domain knowledge, and executive presence. You will represent Production Services in senior forums, lead through major incidents with composure, and drive measurable improvements in system reliability and operational efficiency.

WHAT YOU WILL BRING Operational Leadership & Service Excellence Assume full accountability for the production health, stability, and performance of assigned application portfolio supporting global trading and banking operations Lead Major Incident Management for critical P1/P2 incidents, coordinating cross-functional response teams and providing executive-level communications during service disruptions Own Incident, Problem, and Change Management processes, ensuring rigorous governance, timely resolution, and sustainable fixes Drive Root Cause Analysis (RCA) discipline, ensuring systemic issues are identified , documented, and permanently remediated Establish and maintain Disaster Recovery (DR) and Business Continuity Planning (BCP) capabilities, including regular DR testing and runbook maintenance Deliver against SLA commitments and operational KPIs, proactively identifying risks and implementing mitigation strategies Strategic & Transformation Initiatives Define and execute the Production Support roadmap, aligning with broader technology strategy and business priorities Champion automation, self-healing, and observability initiatives to reduce manual toil, improve MTTR, and enhance system resilience Partner with Engineering and Architecture teams on Cloud Migration programs, ensuring production readiness and supportability of cloud-native workloads Contribute to firmwide AI, automation, and digital transformation initiatives, identifying opportunities to leverage emerging technologies Drive technical debt reduction and advocate for production-first design principles in new development Team Leadership & Development Lead, mentor, and develop a team of 10-15 production support engineers, fostering a culture of ownership, continuous learning, and operational excellence Own performance management, goal-setting , and career development conversations for direct reports Drive hiring and workforce planning, building a diverse, skilled team capable of supporting evolving technology landscape Promote psychological safety, collaboration, and knowledge sharing across the team Establish clear on-call rotations, escalation paths, and follow-the-sun support models for 24x7 coverage Stakeholder Management & Communication Serve as the primary point of contact for business stakeholders on production matters, building trusted relationships with Trading, Operations, Risk, and Compliance teams Deliver executive-level reporting on service health, incident trends, and improvement initiatives to senior technology and business leadership Represent Production Services in CAB (Change Advisory Board), Architecture Review, and Technology Governance forums Partner with Release Management, Environment Management, and DevOps teams to ensure seamless deployments and environment stability Risk, Controls & Governance Ensure adherence to ServiceNow governance standards and operational processes Maintain audit-ready documentation, runbooks, and operational procedures Champion a strong risk and controls mindset, proactively identifying and mitigating operational risks Support regulatory examinations and internal audits related to technology operations A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect.

NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued.

It’s a huge part of what makes NAB such a special place to be. More focus on you: We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits.

We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We’re on LinkedIn: NAB Innovation Centre India