Business Analyst

The application window is expected to close on: 08/11/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team You will join a collaborative, cross-functional team passionate about enabling data-driven decision-making across business, product, technology, and operations functions.

The team partners with Product Managers, Program Managers, QA, engineering, business partners, and SMEs to translate business needs into actionable insights, scalable processes, and high-quality technology solutions. Your Impact In this role, you will provide data intelligence through complex reporting, analysis, and business insights captured from multiple cross-functional sources.

You will identify trends, patterns, data anomalies, and key business drivers across datasets to support strategic decisions, operational improvements, and product delivery outcomes. You will partner with customers to define and translate business requirements, develop functional and technical documentation, support Salesforce and related data applications, and contribute to testing, release validation, and process improvements.

Generate complex reports and analyses from multiple cross-functional data sources to support business decisions and recommendations. Analyze datasets across product, technology, sentiment, segment, business entity, and customer attributes to determine key drivers and points of influence.

Partner with Business Stakeholders, SMEs, Product Managers, and Program Managers to define, analyze, document, and validate business, functional, and technical requirements. Create detailed functional and technical specifications, user stories, process flows, acceptance criteria, test plans, test cases, test scripts, and defect reports.

Support Salesforce applications and related data systems through incident management, defect triage, release validation, UAT execution, project coordination, and continuous improvement initiatives. Minimum Qualifications Bachelor’s degree with 5+ years of related experience, or Master’s degree with 2+ years of related experience. 5+ years of experience in business analysis, IT consulting, business operations, systems integration, operations management, or a related field.

Experience gathering, analyzing, documenting, and validating business, functional, and technical requirements. Experience performing data analysis, identifying trends and anomalies, and generating reports to support business decisions. Experience supporting enterprise applications, data platforms, or databases such as Salesforce, Oracle, Postgres, Snowflake, or similar technologies.

Preferred Qualifications Ability to communicate complex technical concepts effectively to both technical and non-technical partners. Experience working in Agile/Scrum teams with software engineers, product managers, QA engineers, automation teams, and cross-functional business partners.

Experience developing test documentation, implementing functional, integration, regression, and user acceptance testing, and assessing quality risks. Domain expertise in Salesforce data management systems, including incident management, defect triage, release validation, and application support.

Strong analytical, problem-solving, interpersonal, written, and verbal communication skills with the ability to thrive in fast-paced, collaborative environments passionate about quality, speed, and continuous improvement. “Cisco may use AI Tools to review candidate-provided details—such as skills, experience, location, and education—to determine how closely candidates match job criteria.

AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.” Rencontrez l’équipe Vous rejoindrez une équipe collaborative et interfonctionnelle axée sur la prise de décisions fondée sur les données dans les fonctions de l’entreprise, des produits, de la technologie et des opérations.

L’équipe travaille en partenariat avec les chefs de produit, les chefs de programme, l’assurance de la qualité, l’ingénierie, les parties prenantes de l’entreprise et les experts pour transformer les besoins de l’entreprise en informations exploitables, en processus évolutifs et en solutions technologiques de haute qualité.

Votre impact Dans ce rôle, vous fournirez des renseignements sur les données grâce à des rapports complexes, à des analyses et à des observations commerciales recueillies à partir de multiples sources interfonctionnelles. Vous identifierez les tendances, les motifs, les anomalies dans les données et les principaux facteurs commerciaux dans les ensembles de données afin de soutenir les décisions stratégiques, les améliorations opérationnelles et les résultats de la livraison de produits.

Vous travaillerez en partenariat avec les parties prenantes pour définir et traduire les exigences commerciales, élaborer de la documentation fonctionnelle et technique, soutenir Salesforce et les applications de données connexes, et contribuer aux tests, à la validation des versions et à l’amélioration des processus.

Vous produirez des rapports et des analyses complexes à partir de multiples sources de données interfonctionnelles pour soutenir les décisions et les recommandations commerciales. Vous analyserez les ensembles de données sur les produits, les technologies, les sentiments, les segments, les entités commerciales et les attributs des clients pour déterminer les principaux facteurs et les points d’influence.

Vous collaborerez avec les parties prenantes, les experts, les chefs de produit et les chefs de programme de l'entreprise pour définir, analyser, documenter et valider les exigences commerciales, fonctionnelles et techniques. Vous créerez des spécifications fonctionnelles et techniques détaillées, des témoignages d'utilisateurs, des flux de processus, des critères d'acceptation, des plans de test, des scénarios de test, des scripts de test et des rapports de défaillance.

Vous soutiendrez les applications Salesforce et les systèmes de données connexes par le biais de la gestion des incidents, du triage des défauts, de la validation des versions, de l’exécution des essais d'acceptation par les utilisateurs, de la coordination de projets et des initiatives d’amélioration continue.

Qualifications minimales Baccalauréat avec au moins 5 ans d’expérience connexe ou maîtrise avec plus de 2 ans d’expérience connexe. Au moins 5 ans d’expérience en analyse commerciale, en conseil informatique, en opérations commerciales, en intégration de systèmes, en gestion des opérations ou dans un domaine connexe.

Expérience en collecte, en analyse, en documentation et en validation des exigences commerciales, fonctionnelles et techniques. Expérience de l'analyse des données, du repérage des tendances et des anomalies, ainsi que de la génération de rapports pour soutenir les décisions d'affaires.

Expérience en prise en charge d’applications d’entreprise, de plateformes de données ou de bases de données telles que Salesforce, Oracle, Postgres, Snowflake ou des technologies similaires. Qualifications recherchées Capacité à communiquer efficacement des concepts techniques complexes aux parties prenantes techniques et non techniques.

Expérience de travail au sein d’équipes Agile/Scrum avec des ingénieurs logiciels, des chefs de produit, des ingénieurs d’assurance de la qualité, des équipes d’automatisation et des partenaires commerciaux interfonctionnels. Expérience dans l'élaboration de la documentation de test, l'exécution de tests fonctionnels, d'intégration, de progression et d'acceptation par l'utilisateur, ainsi que l'évaluation des risques liés à la qualité.

Expertise dans les systèmes de gestion des données Salesforce, y compris la gestion des incidents, le triage des défauts, la validation des versions et le soutien des applications. Solides compétences en analyse, en résolution de problèmes, interpersonnelles, et en communication écrite et verbale, avec la capacité de s'épanouir dans des environnements collaboratifs dynamiques axés sur la qualité, la vitesse et l’amélioration continue. « Cisco peut utiliser des outils d’intelligence artificielle pour examiner les renseignements fournis par les candidats, notamment leurs compétences, leur expérience, leur emplacement et leur formation, afin d’évaluer dans quelle mesure leur profil correspond aux critères du poste.

Les outils d'intelligence artificielle sont destinés à orienter et soutenir l’équipe de recrutement dans le but de déterminer et de hiérarchiser les candidats, mais ne sont pas utilisés isolément ou sans jugement humain. Pour en savoir plus sur l’utilisation de l’intelligence artificielle par Cisco, veuillez consulter la Déclaration de confidentialité destinée aux candidats, accessible ici. » Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.

We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $97,800.00 to $123,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.

Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $116,300.00 - $173,500.00 Non-Metro New York state & Washington state: $101,900.00 - $154,400.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.