Director, Client Services- APAC
Stackadapt•3h ago
Australia; SingaporeHybridFull-timeDirector Level10+ yrs exp
- StackAdapt is the leading technology company that empowers marketers to reach, engage
- convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
- The Director, Client Services, APAC is a client-facing role responsible for setting the strategic direction for one of StackAdapt's fastest-growing regions. You'll lead and scale a high-performing Client Services organization, partnering with regional and global leaders to deliver exceptional client outcomes while driving retention, commercial growth
- operational excellence across APAC.
- This role can be based in Singapore or Sydney, reporting to the SVP, Global Client Services, you'll lead a team of leaders across diverse markets, building leadership capability, strengthening regional operations
- ensuring our teams continue to deliver best-in-class service to our clients.
- As a member of the Global Client Services Leadership Team, you'll represent the voice of APAC, influence global strategy, and lead initiatives that shape the future of Client Services across the business.
- What You'll Be Doing:
- Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients.
- Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us.
- Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs.
- Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges.
- Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout.
- Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries.
- Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs.
- What You'll Bring to the Table
- 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
- 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets.
- Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
- Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly.
- Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia.
- Proven success leading regional client services teams through periods of business growth or organisational change.
- Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations.
- Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns.
- Experience designing service models and frameworks that help teams support clients efficiently as we grow.
- Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics.
- Strong analytical skills to look at operational numbers and make clear, practical business decisions.
- Experience using automation, AI, and technology to improve daily workflows and team productivity.
- A passion for developing managers and creating a positive, collaborative team culture.
- Working understanding of the regional regulatory and data privacy rules in APAC.
- StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
- Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
- StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are
- you are from, who you love, follow in faith, disability (or superpower) status, ethnicity
- the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
- We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
- About StackAdapt
- We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
- G2 Top Software for 2026
- 2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
- #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
- To learn more about our privacy practices, please see our Privacy Policy .
- #LI-REMOTE
Required skills
client servicescustomer successaccount managementprogrammatic advertisingdigital mediaadtechDSPcampaign strategyoptimisationmeasurementstakeholder managementfinancial managementdata privacy