Incident Response Manager, Security Operations Group | Worldwide Operations Security
Amazon.com Services LLC•3h ago
United StatesOnsiteFull-timeMid Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Operations ManagerPeople OperationsGroup Product ManagerBusiness Ops ManagerRevenue Operations
- As an Incident Response Manager within Worldwide Operations Security (WWOS) Security Operations Group (SOG), you will serve as the primary crisis response coordinator for high and moderate severity incidents (SEV1, SEV2 and SEV3) impacting Amazon's people, operations, assets
- brand across globally. You will independently own the end-to-end lifecycle of critical incidents from initial notification and triage though immediate mitigation, stakeholder coordination
- post-incident review. Reporting to the Sr. Manager – Operations Incident Management, you will operate within established GSOC and SOG protocols, lead Incident Management Teams (IMTs) through complex crisis events
- drive continuous improvement of response frameworks across one of Amazon's most dynamic operating environments. Key job responsibilities - Lead end-to-end coordination of high severity incidents (SEV1/SEV2), managing the full lifecycle from initial notification through mitigation, stabilization
- closure - Own 24/7/365 on-call rotation, responding to threats and incidents within the CTI Matrix per SOG escalation procedures, including Slack channel activation and senior leadership notification - Coordinate Immediate Mitigation calls with site-level Incident Commanders and IMTs, assigning action items to ensure life safety, operational continuity
- brand protection - Execute tactical response protocols including video lockdown, ESU/Off-Duty deployments
- OSINT/SOCMINT analysis within established timelines - Prepare site risk overviews and deliver incident summaries to WWOS senior leadership within 4 hours of incident onset - Manage Incident Room operations including real-time updates, dynamic action tracking, EMT notifications
- stakeholder conference calls - Lead After Action Reviews within 3 days of incident conclusion, driving corrective actions and mechanism implementation to prevent recurrence - Maintain and validate high severity protocols, the CTI Matrix, escalation workflows
- response timelines through continuous improvement - Partner with GSOC, Regional S&LP, Operations, WHS
- PXT to influence decision-making and ensure site-level IMT readiness per WWOS Critical Incident Response standards A day in the life As an Incident Response Manager, your day begins by reviewing active Incident Rooms, monitoring the GSOC threat landscape
- independently assessing emerging threats against the Category, Type
- Item (CTI) matrix to determine escalation requirements. You drive strategic and tactical work simultaneously, supporting Immediate Mitigation (IM) calls with site-level Incident Commanders and IMTs
- leading real-time response actions. Throughout the week, you engage senior stakeholders across WWOS, Ops, PXT, ER, WHS
- Ops Disruption leadership, supporting GSOC Conference Calls and guiding decision-making during critical incidents. You own On-Call rotation responsibilities, responding to emerging threats with direct mitigation support including coordinating ESU/Off-Duty deployments, conducting OSINT/SOCMINT analysis
- delivering initial incident summaries to WWOS senior leadership within established SLAs. When high severity events arise, you exercise independent judgment to create site-specific Slack channels, manage video lockdown tickets, prepare site risk overviews and hardening posture assessments
- lead After Action Reviews (AARs) within 3 days of incident conclusion. About the team The Operational Incident Response (OIR) team sits within the Security Operations Group (SOG) under Worldwide Operations Security (WWOS). The team provides 24/7/365 critical incident coordination across WWAS operations, serving as the central point for real-time response to life safety events, operational disruptions, natural disasters, workplace violence
- facility security threats. Working through the GSOC, the team brings together key stakeholders, manages Incident Rooms
- drives resolution from first notification through post-incident review. OIR members are senior individual contributors who independently own the full incident lifecycle. They coordinate Immediate Mitigation calls with site-level Incident Commanders and IMTs, facilitate GSOC Conference Calls for SEV1 events
- deliver incident summaries to WWOS senior leadership. Key partnerships include GSOC, Regional S&LP, Operations leadership, Legal
- cross-functional business continuity stakeholders across highly diversified global environments. The team operates as a service to the business, ensuring continuation of operations through risk oversight, contingency planning
- structured response. This role requires independent judgment under pressure, real-time coordination across multiple time zones
- the ability to influence senior leadership during unfolding events where life safety is at stake.
- 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center
- crisis management/emergency response center experience - Bachelor's degree or equivalent in Risk Management, Business Administration, Security Management
- a related field - Experience applying key financial performance indicators (KPIs) to analyses
- experience in building financial and operational reports/data sets that inform business decision-making - Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship - Knowledge of Microsoft Office products and applications at an advanced level - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- experience with end-to-end project management - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- experience with end-to-end project management
- Master's degree in risk management, Security, Business Administration
- related field - A security/risk management industry certification (ASIS CPP, CRMP, CBCP
- equivalent) - Advanced experience with risk, business continuity
- data management platforms (BSI, Audit Board, etc.) - Direct user experience with geo-spatial tools and platforms (ArcGIS, ESRI, Palantir, etc.) - Demonstrated experience driving program outcomes in a fast-paced, high-growth operational environment with significant ambiguity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, AZ, Goodyear - 121,200.00 - 163,900.00 USD annually USA, MA, Boston - 121,200.00 - 163,900.00 USD annually USA, NY, New York - 133,300.00 - 185,000.00 USD annually USA, TN, Nashville - 109,000.00 - 155,400.00 USD annually USA, TX, Austin - 121,200.00 - 163,900.00 USD annually USA, VA, Arlington - 121,200.00 - 163,900.00 USD annually USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually
Required skills
Crisis ManagementIncident ResponseRisk ManagementMicrosoft Office