Product Design Lead, Consumer Growth & Access

Mavenclinic•3h ago

United StatesHybrid$425MFull-timeSenior Level5+ yrs exp

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Vp ProductProduct DesignerProduct AnalystProduct ManagerProduct Owner

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional
financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics
menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs
provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies
FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures
Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
Fortune Change the World (2024)
CNBC Disruptor 50 List (2022, 2023, 2024)
Fortune Best Workplaces for Millennials (2024)
Fortune Best Workplaces in Health Care (2024)
TIME 100 Most Influential Companies (2023)
Fast Company Most Innovative Companies (2020, 2023)
Built In Best Places to Work (2023)
Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
Fast Company Best Workplaces for Innovators (2022)
Built In LGBTQIA+ Advocacy Award (2022)
We have recently launched our direct-to-consumer platform that gives women access to GLP-1 care, hormone care
30+ healthcare specialties, connecting metabolic, hormonal, reproductive, mental
physical health in one care experience. We are building for women who are tired of fragmented care, unclear pricing, limited follow-up
healthcare experiences that treat each symptom or life stage in isolation.
About the role
We’re looking for a Product Design Lead to help build and scale Maven’s direct-to-consumer healthcare experiences.
This role sits at the intersection of consumer growth, healthcare access, product craft, AI-native ways of working, and trust-sensitive design.
It is a hands-on player-coach role with formal line management responsibility. You’ll lead a small team of senior Product Design/UXR practitioners while also owning high-priority product design work yourself.
You’ll report to the VP Design and partner closely with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support teams.
You will help Maven compete in a fast-moving and highly competitive consumer healthcare market while staying true to what makes Maven different: connected, clinically responsible, whole-person care for women.
You will be designing for users who are actively comparing options, making decisions quickly, weighing affordability, navigating uncertainty, and deciding whether they trust Maven enough to start and continue care.
The work will span both 0→1 product development and continuous optimization of live consumer journeys. You’ll help define new journeys, shape concepts, prototype
bring new consumer healthcare offerings to market
also improving existing funnels, onboarding, eligibility, pricing, payment, prescription, activation, retention
cross-sell experiences through research, experimentation, data
What you’ll do
Drive consumer growth through better product experiences
You’ll design and improve the journeys that help women discover, understand, trust, start, and continue care with Maven.
This includes work across marketing entry points, landing experiences, onboarding, eligibility, account creation, insurance and benefit capture, payment and prescription flows, activation, follow-up care, retention
cross-sell into longitudinal care offerings.
You’ll partner closely with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support teams to move the needle through product experiments, research, and design.
You’ll understand that in healthcare, trust is not a soft quality. It is central to product quality, conversion, retention, and care outcomes.
Make healthcare access, coverage, and cost easier to navigate
A major part of this role is helping users understand what care is available to them, what it costs, what might be covered, and what happens next.
You’ll design experiences that simplify complex choices across benefits and insurance coverage, self-pay options and pricing, prescriptions, pharmacy access, eligibility, clinical requirements, and ongoing care.
The goal is not only to increase conversion. It is to help more women successfully access the right care with confidence, clarity, and trust.
You’ll collaborate cross-functionally to resolve clinical, operational, regulatory, and commercial complexity in the user experience.
Lead and grow a senior design and research team
You’ll help the team focus on the highest-impact work, improve product thinking, strengthen research and experimentation practice
create clearer rituals for critique, prioritization, documentation
cross-functional collaboration.
You’ll model excellent hands-on design work yourself while helping experienced practitioners raise their standards, judgment, confidence, and impact.
You’ll help the team use AI to work closer to users, closer to data, closer to engineering, and closer to working software.
You may be a strong fit if you have:
7+ years of product design experience, including complex consumer product journeys and 0→1 product growth.
Experience formally managing or leading design teams.
Strong hands-on product design craft across UX, prototyping, visual design, mobile apps, and responsive web.
A portfolio showing D2C product design leadership, systems thinking, data-driven decision-making, high-quality execution, and measurable product impact.
Experience designing products where trust, comprehension, eligibility, pricing, access, personal data, or complex decision-making play a central role.
Experience with growth, onboarding, conversion, activation, retention, cross-sell, monetization, or lifecycle journeys, informed by research, data and experimentation.
A strong AI-native workflow and informed opinions on how AI can improve design quality, team capacity, and business value.
We’d especially love to see
Experience in healthcare, women’s health, telehealth, digital health, insurance, fintech, marketplaces, consumer subscriptions, or another regulated or trust-sensitive domain.
Experience designing products involving insurance, benefits, prescriptions, clinical eligibility, payments, care navigation, or personal health information.
Experience designing in a competitive direct-to-consumer category where acquisition, conversion, trust, differentiation, and retention all matter.
Location and working model
This is a full-time role based in San Francisco, with a hybrid working model.
The role reports to the TK and includes formal line management of a senior Product Design/UXR team.
The base salary range for this role is $250,000-$300,000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
Our teams primarily operate from the New York Metropolitan area, NY
remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL
Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL
Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental
insurance plan options, we offer an inclusive approach to benefits:
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status
genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs
activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Required skills

Product DesignUX ResearchAIPrototypingData Analysis