Senior Manager, Technical Account Management (TAM)
Corelight•2h ago
United StatesOnsiteFull-timeManager Level10+ yrs exp
Visa-friendly
Top focus
Technical Account ManagerAccount ManagerTechnical Product ManagerTechnical Program Manager
- Be part of the team that defends the networks the world depends on
- Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly
- with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
- By transforming digital footprints from physical, virtual
- cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
- Senior Manager, Technical Account Management (TAM) Level: Senior Manager
- Be part of the team that defends the networks the world depends on Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly
- with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
- By transforming digital footprints from physical, virtual
- cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
- As the Sr. Manager of Technical Account Management (TAM), you will direct the execution, strategy
- operational objectives of our global TAM organization, ensuring our most critical enterprise customers successfully leverage Corelight’s evidence-driven insights. Leading a world-class, multi-regional team of highly technical professionals and senior individual contributors, you will establish frameworks that bridge the gap between our cutting-edge network detection technology and elite defenders. By governing global product adoption strategies, refining department-wide operational methodologies
- aligning with cross-functional executive leadership, you will serve as a key catalyst in Corelight's continued hyper-growth.
- Specific Responsibilities:
- Work closely with the Customer Success Managers: TAM's partner with the customer success managers to give our customer the best possible experience.
- Direct and Scale the Global Function: Manage, mentor
- develop a worldwide team of Technical Account Managers and senior individual contributors, establishing operational objectives, engineering career pathways
- cultivating a culture of technical excellence.
- Architect Product Adoption & Retention Frameworks: Design and drive global, proactive strategies to maximize product adoption, establish corporate best-practice guidelines
- systematically mitigate customer churn risk across the enterprise portfolio.
- Drive Executive Cross-Functional Alignment: Partner closely with Sales leadership, Engineering, Product Management
- Marketing to advocate for systemic customer needs, influence product roadmaps
- align departmental initiatives with broader corporate objectives.
- Govern Operational & Process Optimization: Establish and refine global operational metrics, resource allocation frameworks
- tracking methodologies to improve overall organizational visibility, capacity planning
- Resolve High-Stakes Systemic Escalations: Act as the definitive escalation point for complex technical challenges and high-priority customer satisfaction issues, orchestrating cross-departmental resources to achieve rapid and long-term resolution.
- Maintain Enterprise Technical Ecosystem Expertise: Maintain a comprehensive understanding of Corelight offerings and broad industry trends, ensuring the team remains deeply integrated with adjacent enterprise technologies like SIEMs, SOAR tools
- major cloud providers.
- Knowledge/Skills/Abilities needed to be successful:
- Experience People Manager: Ability to manage the workload, issues and communication styles of technical personalities.
- Strategic & Executive Communication: Exceptional capability to translate highly complex technical concepts into clear, persuasive strategic summaries for both deep technical experts and executive-level stakeholders.
- Enterprise Advisory & Governance Mindset: Extensive experience working directly with strategic enterprise customers at a consultative level, establishing deep corporate trust, governance structures
- long-term partnerships.
- Data-Driven Operational Leadership: Highly adept at developing, analyzing
- leveraging advanced performance metrics (KPIs/OKRs) to formulate global team strategies, optimize resource planning
- demonstrate quantifiable value to executives.
- Organizational Agility & Change Management: Outstanding organizational, resource scheduling, and change-management skills with a proven ability to direct operations in a fluid, collaborative, and fast-paced environment.
- Mission-Driven Leadership: Deeply passionate about cybersecurity, empowering enterprise network defense, and fostering an inclusive, low-ego, and diverse global team culture.
- Qualifications/Requirements:
- 10+ years of experience in customer success, technical account management
- technical leadership within an enterprise software environment, with 5+ years of direct people management experience overseeing global or multi-regional technical teams.
- 5+ years of direct experience in Technical Account Management, Systems/Sales Engineering, or advanced Enterprise Technical Support.
- Demonstrated success leveraging industry-standard customer success and CRM platforms (e.g., Salesforce, Gainsight, Client Success) to build forecasting models and track organizational health.
- 6+ years of experience in the cybersecurity industry is highly preferred.
- Education : A degree in Computer Science, Cybersecurity, or a related technical field (or equivalent practical experience).
- Why Join Us?
- Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive
- geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
- We are looking forward to meeting you. Check us out at www.corelight.com
- Notice of Pay Transparency:
- The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.
- Compensation Range
- $213,000 — $287,000 USD
- Why Join Us?
- Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive
- geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
- We are looking forward to meeting you. Check us out at www.corelight.com
Required skills
Technical Account ManagementCustomer SuccessCybersecurityData AnalysisCloud TechnologiesSIEMSOAR