SDE-T , Ring/Blink CS Technology Enablement

In This Role, You Will

• Code Development & Delivery Write secure, stable, testable, maintainable code that consistently meets high quality standards Apply best practices in all aspects of software development and testing Test Automation & Framework Development Design, develop
• execute comprehensive test automation frameworks using AccelQ and Amazon internal test automation tools for web applications, APIs
• integrated systems Build scalable test automation solutions for Salesforce Lightning components, Amazon Connect flows, AI services
• AWS service integrations Use technology to validate and verify software, seeking input from team members on the best software test techniques to utilize Develop custom testing tools and utilities that enable the team to efficiently validate complex AI-powered workflows Create reusable test libraries and patterns that accelerate test development across the organization Establish automated validation pipelines for AI model outputs, conversation flows
• intent recognition accuracy Quality Transformation & Process Improvement Dive deep into testing methodologies to transform manual quality processes into highly automated quality solutions, specifically targeting AI validation bottlenecks Improve your team's automation of development, testing
• deployment processes using Amazon's internal testing ecosystem Design, develop
• execute automation test plans and reporting on test execution Coordinate test approaches, test cases
• test methodology with remote teams Drive continuous improvement in test coverage from current 65% to target 90%, with focus on AI-critical paths Transform manual AI testing processes into highly automated, reliable quality gates Integration & End-to-End Testing Own the end-to-end testing strategy across Salesforce, Amazon Connect, AI services
• AWS platforms Design and execute integration test suites that validate data flow and business logic across system boundaries Implement API testing frameworks for RESTful services and AWS service integrations Validate AI model outputs and ensure quality of AI-powered customer service features Automate the validation of modern user interfaces and cloud infrastructures Build automated testing for conversational AI flows, including edge cases and error scenarios Performance & Security Testing Conduct performance testing and capacity planning for high-traffic customer service applications and AI services Implement load testing strategies to validate system behavior under peak conditions, including AI service performance Implement security testing practices and validate compliance with Amazon security standards Establish performance benchmarks and regression testing for critical user journeys Create performance testing frameworks for AI services under varying load conditions Team Collaboration & Mentorship Communicate technical concepts and processes using clear, simple language and visuals Collaborate with development teams to shift testing left and implement test-driven development practices Work in Agile/Scrum development methodologies with cross-functional teams Collaborate with AI/ML teams to implement test-driven AI development practices
• 3+ years of non-internship professional software development testing experience - Experience programming with at least one modern language such as Java, C++
• C# including object-oriented design - Experience in penetration testing and exploitability-focused vulnerability assessment - Experience in platform-level security mitigations and hardening for Linux and Windows - 1+ years of test automation frameworks and tools building experience - 4+ years of test automation frameworks and tools building experience - Knowledge of at least one object-oriented language (e.g., Java, Python) - Familiar with software engineering best practices for the full software development life cycle - Familiar with software test techniques and strategy - Familiarity with CI/CD frameworks, processes and tools for continuous testing and integration - Experience with both on-premises and cloud-based testing environments, preferably including AWS services
• Knowledge of overall system architecture, scalability, reliability, and performance in a database environment - Experience with security in service-oriented architectures and web services - Experience with test automation framework or tools (e.g., Junit, TestNG, Selenium) - Experience with AccelQ or similar enterprise test automation platforms - Familiarity with Amazon internal test automation tools and testing frameworks - Knowledge of industry standard test automation tools and experience developing product test frameworks - Knowledge of scripting languages (bash, python, etc.) - Experience with open source tools and resources - Experience automating the validation of modern user interfaces and infrastructures - Experience communicating technical concepts and processes using clear, simple language and visuals - Experience in Agile or Scrum software development methodologies - Experience with Salesforce testing (Apex, Lightning Web Components, Salesforce APIs) - Familiarity with Amazon Connect or contact center platforms - Experience testing AI/ML systems and validating model outputs - Experience with AI model monitoring, A/B testing frameworks, and automated performance validation - Experience building quality gates for rapid AI deployment pipelines using enterprise automation tools - Knowledge of AI safety testing, bias detection, and automated compliance validation - Familiarity with CI/CD frameworks, processes, and tools for continuous testing and integration Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff
• adhere to standards of excellence despite stressful conditions
• communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
• and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Hawthorne - 143,700.00 - 194,400.00 USD annually