Manager - Site Reliability Engineering

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us.

With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike.

Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role Profile: We are seeking a Manager – Site Reliability Engineering in DPG and other IBS clearing services to enhance and support the Production Management leadership team at LSEG PostTrade.

This position calls for a proactive, hands-on leader who combines deep technical depth with strategic vision. In this role, the manager will be responsible for the reliability, resilience, and performance of production systems, while championing continuous improvement initiatives and embedding SRE best practices across the platform.

Strong business knowledge is required for working with business teams during investigations. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Must be self-motivating with the ability to prioritise workload.

Key Responsibilities · Provide strategic technical leadership by acting as a senior authority in cloud platforms and automation frameworks, guiding enterprise-wide architectural decisions and driving adoption of scalable, resilient, and cost-efficient solutions aligned with industry best practices. · Lead major incident management as the executive incident commander , taking full ownership of high-impact production issues.

Orchestrate cross-functional response efforts, ensure effective stakeholder communication at all levels, and drive a culture of rapid recovery, learning, and resilience through structured post-incident reviews. · Champion innovation through emerging technologies , including AI and machine learning, by identifying strategic opportunities, securing stakeholder alignment, and driving the integration of next-generation capabilities to enhance reliability, efficiency, and operational intelligence. · Enable cross-team alignment and collaboration by acting as a senior liaison across multiple SRE and engineering teams, breaking down silos, standardizing practices, and ensuring consistent adoption of reliability engineering principles across the organisation. · Own and drive offshore governance and compliance , ensuring adhernce to mandatory training, regulatory standards, and technical governance frameworks.

Establish robust oversight mechanisms to proactively identify and mitigate compliance risks. · Define and evolve Incident and Problem Management strategy , ensuring frameworks are aligned with SRE principles and organisational objectives. Continuously improve processes to enhance service stability, reduce MTTR, and proactively prevent recurring issues. · Shape and embed a high-performance engineering culture that emphasizes accountability, ownership, continuous learning, and blameless post-incident reviews, fostering an environment focused on long-term reliability and operational excellence. · Drive visibility and accountability for technical debt and operational risk , ensuring gaps are systematically identified, documented, and brought up through executive governance forums, with clear prioritisation and remediation roadmaps. · Develop and mentor senior engineering leadership within offshore teams , building deep technical depth and leadership capability, enabling succession planning, and cultivating a high-performing, self-sustaining SRE organisation.

PERSON SPECIFICATION Education: Degree educated, preferably in a technical field Required skills and experience Must have 17+ years’ experience in Technology Operations, Site Reliability Engineering, or Production Engineering within large‑scale, complex environments.

Demonstrable experience leading offshore or globally distributed production teams for atleast 10 years. Demonstrated success implementing SRE practices at scale (SLIs, SLOs, Error Budgets). Strong track record transforming traditional ITIL‑based support models into SRE operating models.

Deep expertise in Incident, Problem, and Change Management, including major incident leadership. Demonstrable ability to reduce operational toil through automation and engineering‑led solutions. Hands‑on experience supporting services through on‑prem to cloud migration.

Strong customer management skills across onshore, offshore, and senior engineering leadership. Experience supporting critical, 24x7 production systems. Excellent problem-solving and analytical skills Solid understanding of product development lifecycle and methodologies Good knowledge of DevOps and its related Technologies : CI/CD , Gitlab, Kafka Good knowledge of AWS Cloud Technologies ( EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR) Knowledge of EKS or Anthos Good SQL Coding skills ( Oracle SQL ) Experience in Configuring and monitoring using DataDog Experience with IBM MQ and other Middleware Services Knowledge of Network Diagnostics & Web Servers Experience in Service Now Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios!

If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career! We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. We're proud to have been recognised as a Great Place to Work® in India ‘25.

Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.

Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.