Senior Client Service Analyst (Pharma Market Intelligence)
Top focus
Join us on our exciting journey! We are recruiting a bold mind to work as a Senior Client Service Analyst with experience in client-facing roles, customer success, account management, or healthcare/pharmaceutical analytics. In this role, you will partner with leading pharmaceutical clients, helping them maximize the value of IQVIA's market intelligence solutions while building strong, long-term relationships.
You will combine analytical thinking, problem-solving, and stakeholder management to support client success and business growth. Essential Functions: Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients. Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
Monitors performance against existing service agreements and ensures client’s obligations are met. Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
May conduct product/services and process training for clients and other employees. May conduct service meetings at client sites. Represents IQVIA on external client projects. May mentor and lead other client service reps and represent the manager in their absence
Qualifications
- Bachelor's degree or equivalent experience.
- Healthcare or L&S would be a plus.
- Experience in Client Services, Customer Success, Account Management, or a similar client-facing role.
- Strong analytical mindset and confidence working with data.
- Excellent communication and stakeholder management skills.
- Ability to build trusted client relationships and manage challenging situations.
- Experience within healthcare, pharmaceuticals, life sciences, or market intelligence is a plus.
- Proficiency in Excel and other business tools.
- We invite you to join IQVIA™ IQVIA™ is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
- We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
- Learn more at https://jobs.iqvia.com IQVIA™ is an equal opportunity employer.
- We make employment decisions based on qualifications and merit.
- We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status“.
- IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
- We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
- Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
- All information and credentials submitted in your application must be truthful and complete.
- Any false statements, misrepresentations
- material omissions during the recruitment process will result in immediate disqualification of your application
- termination of employment if discovered later, in accordance with applicable law.
- We appreciate your honesty and professionalism.