Enterprise Hardware Service Delivery Manager
Top focus
Job Title: Enterprise Hardware Service Delivery Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: CACI is looking for a Service Delivery Manager to support our Department of the Air Force (DAF) customer on the Enterprise IT as a Service (EITaaS) program.
The Service Delivery Manager will implement and operate a managed service for the DAF to procure end user IT hardware including laptops, desktops, tablets, displays, peripherals, etc. The managed service will replace legacy procurement contracts with an IT Storefront offering multiple options for modern devices.
The IT Storefront is a ServiceNow-based eCommerce system that has improved end user experience through intuitive interfaces and automated workflows. To deliver the managed service, the Service Delivery Manager will oversee multiple interdisciplinary teams.
This role is hybrid and will require at least 2 days on site in Chantilly, VA
Responsibilities
- The Service Delivery Manager will: Engage with senior EITaaS program leadership to understand the technical and business solution behind the enterprise hardware managed service.
- Capture and report metrics on enterprise hardware operations, financials, risks and issues, etc.
- Engage with a VAR that will have responsibilities for management of multiple OEMs, end user device analysis and selection, price change management, and supply chain management.
- Manage a technical team that performs capability, security, and performance testing of end user IT devices.
- Provide direction to and oversight of the team that develops, tests, deploys, and operates the IT Storefront.
- Oversee projects from identification of requirements, analysis and design, development, end-user testing, deployment, and production support.
- Establish strong partnerships with project sponsors, stakeholders, and project team.
- Ensure adherence to the program’s Systems Engineering Life Cycle through all project phases.
- Create and manage detailed project schedules to define and schedule all tasks and dependencies for successful project delivery.
- Create and manage project artifacts and customer deliverables.
- Identify and manage project risks and issues and implement mitigation strategies.
- Ability to lead in a fast-moving environment to implement on time and on schedule.
- Communicate effectively with a wide variety of technical and non-technical audiences
Qualifications
- Required: Experience leading matrixed organizations to bring enterprise scale commercial solutions (e.g.
- ITaaS, SaaS, PaaS) to the DoD. 15+ Years of relevant experience (bachelor’s degree in applicable field may be substituted for 5 years of experience).
- Ability to work independently with little direction and management oversight.
- Experience delivering solutions according to the Agile methodology.
- Active Secret security clearance or ability to obtain.
- Desired: Scrum Master or Scaled Agile Framework (SAFe) Certification Experience leading ServiceNow development projects Project Management Professional (PMP) certification Experience using Microsoft Project to build detailed project schedules. - What You Can Expect: A culture of integrity.
- At CACI, we place character and innovation at the center of everything we do.
- As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
- An environment of trust.
- CACI values the unique contributions that every employee brings to our company and our customers - every day.
- You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
- A focus on continuous growth.
- Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
- Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive compensation, benefits and learning and development opportunities.
- Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
- At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
- The proposed salary range for this position is: $109,800 - $241,600 CACI is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran
- any other protected characteristic.