Technical Writer
Devrev•3h ago
Bangalore, IndiaOnsite$150MFull-timeMid Level3+ yrs exp
Top focus
Technical Writer
- About DevRev
- At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools
- workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions
- powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams
- eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together
- frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
- About the role
- DevRev’s Knowledge team is hiring a technical writer who has strong technical proficiency and strives for simplicity. You’ll join a small team that has built our external documentation set from scratch and ships on a rapid product cadence. This role reports to the Head of Knowledge Ops.The Technical Writer is responsible for ensuring that documentation for our product is useful, findable, clear, correct, comprehensive
- consistent - and that it directly contributes to customer self-service and product adoption.
- What you'll do
- Write, review, publish
- maintain product documentation on the support portal, covering features across our AI product (Computer), platform capabilities (access control, customization, connectors)
- integrations (Salesforce, Jira, Zendesk, etc.).
- Ensure documentation is available at launch and then deepen, expand
- improve it over time based on customer needs, support patterns
- product evolution. Sustaining documentation is as much of the job as creating it.
- Partner with product managers who own the content for their areas. Your job is to help them get documentation ready: structuring, drafting, editing, publishing, and driving the review process to completion on schedule.
- Identify and address knowledge base gaps by analyzing support ticket themes, deflection data, and customer feedback - not waiting for requests to arrive.
- Maintain and improve the documentation infrastructure: contribute to article health metrics, flag platform issues that affect KB quality (e.g., metadata hygiene, article visibility settings)
- propose operational improvements.
- Hold subject-matter experts accountable for technical reviews. Documentation at DevRev is a cross-functional commitment: product managers own accuracy, and you drive the process that ensures it.
- Identify and implement opportunities to use AI and automation to scale documentation production, including AI-assisted drafting, content audits, and workflow automation.
- What you'll bring
- 3+ years writing and maintaining software product documentation, preferably for SaaS or platform products.
- Strong command of documentation best practices: information architecture, essentialism, clear and direct prose.
- Experience sustaining a documentation set over time - not just writing first drafts, but iterating, expanding, consolidating, and retiring content as products evolve.
- Comfortable with knowledge base platforms, markdown, and version-controlled content workflows.
- Demonstrated ability to learn complex technical domains quickly - AI, APIs, integrations, access control, and similar concepts will be your daily vocabulary.
- Effective async communicator across time zones.
- Interest in using AI tools to augment documentation workflows for drafting, translation, content audits, or summarization.
- Strongly preferred:
- Previous startup experience, demonstrating adaptability and proactivity in fast-paced environments.
- Familiarity with AI products, developer tools, or platform products with complex permission models.
- Experience using analytics (article views, search queries, deflection rates) to prioritize documentation work and measure impact.
- DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition
- any other basis protected by law.
Required skills
documentationSaaSAIAPIsmarkdown