Senior Business-Technical Operations (e.Policies) Analyst

In This Role, You Will

• Support day-to-day e.Policies platform operations, from intake through implementation, including requirements capture, impact assessment, status tracking, validation
• completion Translate policy, process
• operational changes into governed platform updates, including content structure, metadata, taxonomy
• publishing requirements Maintain documentation and change records that support traceability, governance, audit readiness
• release coordination Review platform content, metadata
• configuration outputs for accuracy, usability
• alignment with governance standards and business direction Support enhancements by documenting business needs, validating downstream impacts, testing outcomes
• coordinating implementation readiness with partners Partner with cross-functional teams to align dependencies across content, workflow, search
• operational handling requirements Monitor platform quality, turnaround times
• usage patterns to identify improvement opportunities and reduce manual effort or rework Research and resolve platform-related questions tied to e.Policies content, historical changes, search results
• operational impacts Use reporting, analytics, AI-enabled tools
• platform data to improve content quality, search effectiveness, workflow efficiency
• overall user experience Required Qualifications 3+ years of experience in Service Operations call and/or claim functions, including policy, process, content, platform support
• a related business operations function Experience working with web-based platforms, structured content
• business systems that use technologies such as HTML, CSS, JavaScript, APIs
• related tools Experience using e.Policies and working with content management platforms, workflow or intake tools, internal business systems
• documentation repositories that support operational content and change tracking Strong written, verbal, analytical
• problem-solving skills, with the ability to communicate clearly across business and operational teams Preferred Qualifications Experience in Aetna Service Operations call and/or claim functions, including policy, process, content
• platform support Experience supporting enterprise web applications or digital tools, including responsive and accessible solutions Working knowledge of JavaScript or related web technologies that support platform behavior, content presentation
• user experience Experience with cloud technologies and data-driven platforms, including Quickbase or a solid understanding of relational database design Experience with complex operational requirements that affect policy handling logic, workflow routing
• content interpretation Ability to manage multiple workstreams, assess platform and process impacts
• adapt effectively in a fast-paced, changing environment Strong stakeholder management skills and the ability to partner effectively across business, operational
• support teams during change implementation Education Bachelor's Degree in an IT related field or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Our people fuel our future.
• Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
• Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments .
• We anticipate the application window for this opening will close on: 07/07/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.