Head of GSS Operations - IN, Prime Video Global Shared Services
ADCI - Karnataka•3h ago
IN, KA, BengaluruOnsiteFull-timeSenior Level8+ yrs exp
Top focus
Operations ConsultantOperations AnalystOperations Manager
- Prime Video's Global Shared Services (GSS) is the operational engine behind the marketing that brings hundreds of millions of customers to the content they love. We produce high-volume digital assets and execute campaigns at global scale — fast, with quality
- across Prime Video. We're looking for a Head of GSS Operations to lead end-to-end operations across our India sites. This is a senior leadership role accountable for Design Production and Campaign Operations — owning the operational strategy, team performance
- people development for a multi-layered organization of individual contributors and people managers. You will set the standard for how work gets done: driving operational excellence, building scalable mechanisms
- developing the leaders who will grow with us. The ideal candidate is a proven operations leader who thrives in high-volume, fast-paced environments. You bring deep experience managing large teams across multiple functions, a track record of raising the bar on quality and efficiency
- the judgment to balance short-term delivery with long-term capability building. You communicate with clarity, earn trust across levels and geographies
- are energized by the challenge of scaling operations in a business that moves quickly. Key job responsibilities
- Own end-to-end operations for Design Production and Campaign Operations across two India sites, translating global GSS plans into site-level execution
- Lead a multi-layered organization of people managers and individual contributors, setting clear accountability and performance standards at every level
- Drive operational metrics including quality, throughput, efficiency, and on-time delivery — identifying root causes and implementing solutions when performance gaps emerge
- Build and develop the leadership bench: mentoring people managers, driving succession planning, and creating career pathways that retain top talent
- Drive organizational design and scaling decisions, determining optimal team structures and capability distribution as the business evolves
- Lead cross-functional collaboration with global GSS leadership, marketing teams, and technology partners — communicating with clarity across levels and geographies
- Champion operational efficiency through process improvement, automation opportunities, and resource optimization
- Foster an inclusive, high-performance culture across both sites while navigating ambiguity and guiding the organization through change About the team Global Shared Services (GSS) is a centralized, multi-functional organization within Prime Video Global Marketing that delivers design production, campaign operations, planning
- business intelligence at scale. Operating across sites in India, Costa Rica, the EU and the US, GSS brings together these functions to deliver with speed, quality
- efficiency. We're a team that thrives on operational rigor while continuously evolving through automation, AI
- smarter ways of working.
- 8+ years of creative services experience - Experience managing teams - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with digital asset management tools - Experience leading process improvements or operations tool implementations (e.g. digital asset management tool) - Experience scaling an organization through rapid growth or expansion
- Experience setting metric driven goals to improve a department or an organization - Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner - Experience managing through other managers (leading leaders), with demonstrated ability to build and develop multi-layered teams - Leadership experience in operations, marketing operations
- creative/digital production environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
operationsdigital asset managementprocess improvementleadershipmarketing operations