Engineering Operation Technician, AWS DC Operations Engineering (DCEO) - VAR (L3)

Amazon Data Services, Inc.•3h ago

United StatesHybrid$32–$57Full-timeEntry Level2+ yrs exp

H-1B verified · 2310 LCAs

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Introduction Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative
# 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing
believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services. Overview We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you: · Learn and use ground breaking technologies · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs · Interact with leading technologists around the world · Work directly with Amazon Web Service architects to help reproduce and resolve customer issues · Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services · Drive customer communication during critical events Key job responsibilities Daily building rounds to monitor and record information from electrical, mechanical
fire/life safety equipment to ensure 24/7 reliability and availability Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS) Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) Perform rack installs and rack decommissioning within internal SLA Perform PM, troubleshooting, root cause analysis
repair of electrical and mechanical equipment Technical writing to support change management program Monitor daily work requests and manage to resolution
execute projects from conception to completion On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations. Role may support more than one location/site. Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: Regularly lift and/or move up to 39 pounds independently Participate in group lifts for 40+ pounds Maintain balance and perform construction tasks while on a ladder Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position Work in an environment requiring provided ear protection A day in the life This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate
troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs
wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps
motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems
general facilities equipment.
Work flexible schedule including weekends, nights, and holidays - 1+ years of Microsoft Office products and applications experience - Work a flexible work schedule including evenings, overnights, and weekends
2+ years of data center engineering experience - Experience reading and writing procedures, technical documents
experience in construction - Associate's degree in related field
technical degree in related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications
location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, OH, HILLIARD - 32.00 - 57.00 USD hourly

Required skills

AWStroubleshootingnetworkingoperating systemsMicrosoft Officedata center engineeringtechnical writing