Product Manager, Senior Specialist
Top focus
At Vanguard, we believe a great client experience should do more than make investing easier — it should help investors make better decisions and improve their chances of long-term success. The CX Alpha program brings together product management, investment methodology , analytics, user experience, behavioral science, and technology to design and scale digital experiences that encourage positive investing behaviors and create measurable value for clients.
We are seeking a Senior Product Manager to lead the strategic vision and roadmap for CX Alpha’s digital experiences designed to help self-directed investors build and maintain well-diversified investment portfolios. This role will partner across the organization to identify client needs, shape product strategy, and bring behaviorally informed, data-driven experiences from concept to launch.
This is a strong opportunity for a product leader who is energized by experimentation, comfortable operating in ambiguity, and motivated by building experiences that can create meaningful value for investors
Responsibilities
- Lead the strategic vision and product roadmap for self-directed investor experiences designed to help clients build and maintain well-diversified portfolios.
- Translate client needs, behavioral insights, investment methodology , and business priorities into clear product opportunities, hypotheses, and delivery plans.
- Partner with cross-functional teams across digital product , marketing, data and analytics, legal, compliance, and technology to bring new CX Alpha concepts to life.
- Use qualitative and quantitative analysis to continually improve the client experience while balancing client value, business priorities, feasibility, and risk.
- Help shape the broader CX Alpha vision and ensure diversified portfolio priorities align with Personal Wealth’s goals and long-term strategy.
- Challenge business and technical partners to think creatively and drive toward scalable, high-quality solutions.
- Participate in and influence ongoing business planning and departmental prioritization activities.
- Improve the CX Alpha operating model by strengthening how the team collaborates with cross-functional partners and fosters a culture of learning and experimentation
Qualifications
- Undergraduate degree or equivalent combination of training and experience required .
- Graduate degree preferred.
- Minimum of eight years related business experience.
- Three years of leading large cross-functional teams on major organizational projects preferred.
- Competencies looking for Experimentation mindset: Comfort defining hypotheses, testing concepts, learning quickly, and scaling what works.
- Relationship orientation: Ability to build trust and influence across product, design, analytics, technology, marketing, legal, compliance, and business partners.
- Systems thinking: Ability to look across a complex client experience, connect dependencies, and identify scalable opportunities.
- Innovator’s mindset: Curiosity, comfort with ambiguity, and a willingness to challenge existing assumptions in pursuit of better client outcomes.
- Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position.
- About Vanguard At Vanguard, we don't just have a mission—we're on a mission.
- To work for the long-term financial wellbeing of our clients.
- To lead through product and services that transform our clients' lives.
- To learn and develop our skills as individuals and as a team.
- From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
- How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
- We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.