Sr. Salesforce Developer
Dialpad•3d ago
Bengaluru, IndiaOnsiteFull-timeMid Level2+ yrs exp
Top focus
Salesforce Developer
- About Dialpad
- Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
- More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad
- Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
- We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues
- accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
- Visit dialpad.com to learn more.
- Being a Dialer
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant
- achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent
- Your Role
- As a Sr. Salesforce Developer, you’ll own the hands-on development of custom solutions on the Salesforce platform. You’ll work closely with Engineers, Systems Analysts, Solutions Architects
- Business Analysts to translate complex business requirements into robust, scalable
- A primary focus of this role will be enhancing and customising our Sales Cloud, CPQ
- Agentforce capabilities to optimise sales and billing operations and deliver AI-powered experiences for internal stakeholders. You’ll also help create a highly reliable, high-performance Salesforce environment that runs at scale, speed
- In addition, you’ll help deliver valuable functionality to our internal customers within an agile environment.
- This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Bengaluru, India office.
- What You’ll Do
- Own the end-to-end development lifecycle, from design and coding to testing and deployment of high-quality, scalable custom solutions on the Salesforce platform.
- Develop and customize complex solutions within Salesforce Sales Cloud, CPQ, and related revenue operations capabilities to support the entire lead-to-cash lifecycle.
- Design and implement AI-powered workflows and experiences leveraging Agentforce, in close partnership with our Business Technology and AI teams.
- Partner with Solutions Architects and Business Analysts to translate business requirements into well-architected, secure, and performant technical solutions.
- Lead the implementation of complex development projects and integrations with third-party systems across our go-to-market and back-office stack.
- Follow and help evolve development best practices, including code standards, branching strategies, and CI/CD patterns, to ensure maintainable and resilient solutions.
- Mentor and provide technical guidance to junior developers, fostering a culture of continuous learning and improvement through rigorous code reviews and constructive feedback.
- Troubleshoot and resolve complex production issues, performing root cause analysis and implementing effective solutions to maintain platform health.
- Skills You’ll Bring
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).
- 8+ years of hands-on Salesforce development experience, with a proven track record of building custom applications and integrations.
- Proven, in-depth experience with Salesforce Sales Cloud and CPQ is mandatory, as a majority of the development work will be focused in these areas.
- Experience designing and implementing Agentforce-based solutions to deliver AI-powered experiences, copilots, and automated workflows on Salesforce.
- Expertise in Apex, SOQL/SOSL, Lightning Web Components (LWC), Aura Components, and Visualforce.
- Experience with Salesforce APIs (REST, SOAP, Bulk, etc.) and building complex system integrations.
- Proficiency with modern development tools, including Salesforce DX, VS Code, and version control systems like Git, and CI/CD tools such as Copado or Gearset.
- Hands-on experience using AI coding assistants, especially Claude Code, to accelerate development while maintaining high standards of code quality, security, and reviewability.
- Strong understanding of secure coding practices, performance optimization, and scalable solution design on the Salesforce platform.
- Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders in a fast-paced environment.
- Certifications
- Salesforce Platform Developer I and Platform Developer II certifications are required.
- Additional certifications in CPQ and Agentforce Specialist are a strong plus.
- Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
- We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools
- a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive
- strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
- Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Required skills
SalesforceCPQAIAgileCodingTestingDeploymentIntegrationTechnical GuidanceTroubleshooting