Lead - Product Designer
Freshworks•2h ago
Bengaluru, inOnsiteFull-timeMid Level6+ yrs exp
Top focus
Product DesignerVp ProductProduct Manager
- Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve
- deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.
- As a Lead Product Designer (IC3) for Freshservice—our flagship Employee Experience platform—your mission is to transform highly complex, enterprise-grade workflows into seamless, intuitive, and delightful experiences. In this role, you won't just design interfaces
- you will lead strategic design initiatives, champion user needs, and mentor a growing team. Success means executing with deep technical precision while demonstrating the cross-functional agility and learning adaptability required to thrive in a fast-paced B2B SaaS environment. 🚀 Impact You Can Create Influence Product Strategy: Partner with and influence Product and Engineering leadership to prioritize critical design problems, integrating user-centric solutions directly into the core product roadmap. Translate Insights to Action: Turn deep qualitative and quantitative user research into impactful, high-level product decisions and measurable business outcomes. Pioneer Next-Gen UX: Contribute to our forward-looking design strategy by driving experiences in emerging paradigms like Generative AI and conversational design. 🛠️ Roles & Responsibilities Cross-Functional Workshop Facilitation: Lead and facilitate collaborative Design Thinking workshops with product, engineering, and business stakeholders to align goals and map user journeys. End-to-End Design Execution: Own the full-stack design lifecycle—from initial user research and interaction wireframes to high-fidelity visual design, prototyping, and UX copywriting. Pragmatic Problem Solving: Balance diverse engineering constraints and technical limitations smoothly without ever compromising the core user experience. Design Team Mentorship: Coach and mentor junior-to-mid level designers, providing well-documented, actionable feedback to build a world-class design collective. Rigorous Governance: Conduct meticulous design reviews to ensure absolute consistency across interaction patterns, visual assets, and platform frameworks. 🔄 Adaptability, Agility & Cross-Functional Mindset High Learning Agility: Demonstrate a growth-oriented mindset with the capability to pivot quickly, master complex domain architectures, and adapt smoothly to evolving product priorities. Receptive & Iterative Culture: Act as an optimistic team player who actively contributes to and learns from the broader design team, transforming constructive feedback into refined, scalable solutions. Diplomatic Stakeholder Alignment: Navigate and balance the diverse, competing perspectives of technical and non-technical stakeholders across all levels while fiercely upholding fundamental design principles.
- Skills Full-Stack Design Capability: Well-rounded expertise across user research methodologies, interaction design systems
- pixel-perfect visual execution. Narrative & Storytelling Mastery: Exceptional communication and storytelling skills to clearly justify design rationale, articulate abstract concepts
- gain cross-functional buy-in. Data-Informed Thinking: Strong command of product and design metrics to measure UX effectiveness and validate design iterations. Industry Tool Fluency: Expert proficiency in modern, collaborative design and whiteboarding software (e.g., Figma, Miro). 📋 Qualifications Professional Timeline: 6+ years of progressive experience designing enterprise-grade or large-scale consumer B2B SaaS applications, with at least 2 years in a dedicated team lead or strategic capacity. Domain Exposure: Prior experience or strong interest in conversational interfaces, AI-assisted workflows
- employee experience/ITSM platforms is highly preferred. Education Baseline: Bachelor's degree in Design, Human-Computer Interaction (HCI)
- a highly related quantitative or creative technical discipline.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
User ResearchInteraction DesignVisual DesignPrototypingUX CopywritingFigmaMiro