Program Manager, EDSP Program
ASSPL - Karnataka•3h ago
IN, KA, BengaluruOnsiteFull-timeMid Level4+ yrs exp
Top focus
Program Manager
- Key accounts management role encompasses comprehensive strategic oversight of Amazon's last-mile delivery network, with primary focus on managing Top-10 Delivery Service Partners (DSPs) while overseeing a broader network of multiple of hundred partners. The position leads Project Baithak, a crucial initiative involving monthly and quarterly business reviews and performance tracking
- simultaneously managing the IN eDSP partners to ensure network-wide partners' success . Core responsibilities include spearheading partner escalation management, driving prevention initiatives. The role requires direct interaction with multiple stakeholders including operations, finance, compliance
- maintaining strategic alignment with Amazon's last-mile delivery objectives. Ambiguity: The position operates in a highly dynamic environment where navigating complexity and ambiguity is paramount. This role demands innovative problem-solving approaches to address diverse operational challenges across the partner ecosystem. A key aspect involves developing and implementing new standardization processes in an evolving business landscape
- balancing multiple stakeholder interests. The position requires creating frameworks for undefined problems and establishing new operational standards, often translating ambiguous partner feedback into actionable, scalable solutions that benefit the entire network. This includes developing novel approaches to partner management and operational excellence in areas where precedents may not exist. Scope and Impact: As an Account Management Lead for the Extended Delivery Service Provider Program Team, role is responsible for strategically managing and developing relationships with top-tier delivery partners while driving operational excellence across the network. The role encompasses conducting monthly and quarterly business reviews, monitoring partner account level metrics
- implementing scalable solutions for a network of multiple of hundred delivery partners. Role leads the partner escalation program with a focus on maintaining green resolution rate
- simultaneously spearheading initiatives to improve operational efficiency. Key responsibilities include overseeing EDSP performance metrics, designing automated business review processes
- collaborating with cross-functional teams including finance, legal
- compliance to resolve partner issues. Strategic oversight extends to improving partner profitability and operational value through data-driven decision making, process optimization
- the development of innovative solutions to enhance the overall delivery partner ecosystem.. Complexity and Execution: The role demands exceptional strategic thinking and execution capabilities in managing multiple complex workstreams simultaneously. It requires sophisticated stakeholder management across various internal teams while balancing short-term operational needs with long-term strategic objectives. The execution complexity involves designing and implementing automated business review systems, developing comprehensive tracking mechanisms for account level monitoring
- creating robust escalation management frameworks. The program management aspect encompasses conducting monthly business reviews with detailed metrics tracking, implementing weekly performance monitoring programs
- maintaining continuous improvement initiatives across multiple operational parameters. Success in this role requires strong leadership skills to drive results in an ambiguous environment while maintaining unwavering focus on customer satisfaction and operational excellence, demonstrated through regular leadership updates and stakeholder communications
- the development and maintenance of various tracking systems and scorecards
- 4+ years of program or project management experience - 4+ years of working cross functionally with tech and non-tech teams experience - 4+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements
- 4+ years of driving end to end delivery
- communicating results to senior leadership experience - 4+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management
- schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
ExcelSQLProject ManagementProcess ImprovementStakeholder Management