Technical Curriculum Developer
Freshworks•4h ago
United StatesHybrid$110K–$142KFull-timeMid Level5+ yrs exp
Top focus
Technical WriterTechnical Recruiter
- Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve
- deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.
- Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team. In this role, you'll create engaging technical learning experiences for our Solution Engineers, Professional Services teams, Channel Partners
- other customer-facing technical teams to confidently position, demonstrate
- implement Freshworks solutions. You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales
- Subject Matter Experts to translate complex technical concepts into scalable, application-focused learning experiences. Whether you're designing technical certifications, interactive eLearning, hands-on learning activities, demo guides
- technical playbooks, your work will directly improve technical readiness and customer outcomes. What You'll Do Design engaging technical learning experiences including eLearning, certifications, simulations, job aids
- learning paths for Solution Engineers, Professional Services, Channel Partners
- other technical customer-facing teams. Partner with Product, Solution Engineering, Professional Services, Product Marketing
- SMEs to translate complex technical concepts into practical, scalable learning. Build technical certifications, readiness programs
- assessments that prepare teams to confidently position, demo
- implement Freshworks solutions. Develop technical enablement assets such as demo guides, playbooks, reference materials
- competitive enablement content. Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise), multimedia
- interactive learning techniques. Measure learning effectiveness through assessments, learner feedback
- business outcomes, continuously improving programs based on data.
- 5-8 years designing technical learning curriculum
- enablement programs in a SaaS or technology company Experience creating learning for technical customer-facing audiences such as Solution Engineering, Professional Services, Customer Success, Partner Enablement
- Customer Education Ability to translate complex technical concepts into engaging digital learning experiences Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools Strong instructional design, technical writing
- stakeholder management skills Familiarity with SaaS platforms, integrations, APIs
- enterprise software Experience designing technical certifications or assessments is a plus Experience with AI-powered learning tools or content creation is a plus
- This is a hybrid role with in-office expectations of 3 days/ week (Tuesday - Thursday) from our Downtown Boston office. The annual base salary range for this position is $110,000 - $142,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills
- level. Freshworks offers multiple options for dental, medical, vision, disability
- life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits
- wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
Articulate 360SaaStechnical writinginstructional designAPIs