Partner Success Manager

Bland•1h ago

United StatesOnsite$140K–$180KFull-timeMid Level5+ yrs exp

Apply now

Top focus

Customer Success ManagerHr Business Partner

Partner Success Manager About Bland AI Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations. Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started by solving the core infrastructure problem that made voice AI unusable for business: latency, reliability
the inability to handle real-world complexity. Where early voice AI took 7 seconds to respond and could only handle basic FAQs, Bland built the entire stack from scratch. Today, Bland's platform fully resolves up to 65% of inbound calls autonomously – handling not just FAQs, but multi-step workflows, authentication logic, business-rule-based routing
live data lookups. For large call center operators, each percentage point of resolution Bland drives is worth $500K–$1M+ per year in savings. Bland's biggest technical differentiator: they own and operate the entire voice AI stack in-house – transcription, LLM
TTS – rather than relying on third-party API providers. This is a deliberate architectural choice that enables the uptime guarantees, data security standards
customization depth that regulated industries require. Why This Role Matters Bland is moving rapidly upmarket and building out a partner ecosystem across financial services, healthcare, insurance, travel, telecommunications
large-scale call center operations. As partners onboard, launch
scale their end-customer deployments on Bland, Bland needs a technical post-sales leader to make sure they are enabled quickly, launches stay on track, outcomes are measurable
technical complexity turns into clean, repeatable execution across the partner network. Role Overview Objective: Own the post-sale technical partner journey by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals
expansion opportunities across Bland's partner network. Core Responsibilities 1. Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal
expansion 2. Identify, evaluate and onboard new service partners 3. Ensure partners launch quickly, hit measurable go-live timelines
see clear ROI from Bland's AI agents 4. Diagnose implementation blockers before they become major partner or customer risks 5. Partner closely with forward-deployed engineers, product, sales
implementation teams to troubleshoot issues, accelerate resolutions
keep partners successful in production 6. Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization
expansion opportunities 7. Educate partners on best practices, new features
optimization strategies that help them get more value from Bland 8. Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks
the results their customers are seeing 9. Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback
measurable ROI Support renewal cycles either independently or in partnership with AEs / commercial owners Ideal Candidate Profile / Role Requirements We're looking for a high-ownership, commercially oriented Partner Success Manager who can live at the intersection of customer success, technical implementation
enterprise relationship management. This person should be deeply partner-obsessed, technically sharp
comfortable owning outcomes in a fast-moving startup environment. Must-Have Experience
5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar
Experience owning post-sale success and outcomes for enterprise partners or customers
Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience
API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems
Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution
Highly self-directed — does not need heavy management or a fully built playbook to be effective
Willing and excited to work from San Francisco and travel to partner and customer sites as needed Nice-to-Have Experience
Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management
Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications
Experience supporting renewals, expansion, or commercially oriented post-sales motions
Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch
Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale Compensation & Benefits
Performance-based upside tied to retention, renewals, and expansion
Meaningful equity in a high-growth, well-funded AI company
Full benefits package
Regular partner and customer travel expected

Required skills

GoLLMSecurity