VMware - Technical Customer Support Engineer L2 (Zerto)

Job Description

What You'll Do

• Job Family Definition: The job family spans across multiple engineering disciplines.
• Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio.
• Requires a broad knowledge and application of engineering disciplines, methodologies and tools.
• Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio.
• Responsible for creating and communicating technical strategy within the organization and/or across the function.
• Management Level Definition: Contributions include applying specialist level of subject matter expertise to solve common technical problems.
• Acts as an informed team member providing analysis of information and recommendations for appropriate action.
• Works independently within an established framework and with moderate supervision.
• What you need to bring: Requirements Minimum of 5 years of experience in Enterprise\Datacenter software or SaaS solutions support Mandatory - Experience with VMware vSphere family Mandatory - Experience in Log Analysis Mandatory - Customer Handling, Customer Technical Support, Excellent Communication Skills Knowledge of TCP/IP, DNS and other networking concepts.
• Customer focused and team oriented.
• General understanding of virtualized environments.
• Knowledge of VMware, AWS and Hyper-V desired.
• Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems Understanding of storage sub systems.
• Must have a passion for troubleshooting client problems and satisfying customer needs Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic.
• Excellent interpersonal skills Excellent spoken and written English Highly Preferred Experience in MS Hyper-V product/solution Experience in AWS virtualization Experience in Azure Virtualization B.S. in Computer Science, Electrical Engineering, Math
• equivalent work experience VCP certification Cloud Computing experience Computer Science degree Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are.
• We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
• We know varied backgrounds are valued and succeed here.
• We have the flexibility to manage our work and personal needs.
• We make bold moves, together, and are a force for good.
• Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations Job: Engineering Job Level: TCP_03 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
• We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
• Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
• Please click here: Equal Employment Opportunity .
• Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
• HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
• Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities.
• These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money.
• Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies
• its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee
• any other fee in connection with its recruitment and hiring process.
• We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
• All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company.
• Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages.
• If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.