Senior Technical Support Engineer
Salesforce•22h ago
United StatesOnsiteFull-timeSenior Level5+ yrs exp
H-1B verified · 327 LCAs
Top focus
Tech Support Engineer
- To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM
- humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation
- keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI
- you are the future of Salesforce. Our Ideal Candidate: You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy Are comfortable working both independently and collaboratively. You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges. Applying your superior business acumen and resource management skills you meet requirement
- set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to: Inspire and motivate people to rally support behind the vision, make it sharable by everyone. Your Responsibilities as a part of the MDM Technical Support, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the MDM support team, QA, Engineering, Solutions Delivery, Sales
- Product Management to ensure that MDM is delivering overall superior service and support to our customers. Additional responsibilities include but are not limited to the following: Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem
- resolving the issue where possible. Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web. Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions. Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects. Author, edit, publish and maintain an on-line knowledge base of known issues/solutions. Your Qualifications College degree or equivalent technical experience. At least 2 years of experience in the software industry. Excellent analysis, debugging and trouble-shooting skills
- persistence in problem solving Strong problem solving skills, ability to think about complex problems and come up with creative solutions Strong analytic capability Strong oral and written communication skills Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices) Track record of successful managing customers and complex data management needs Deep technical expertise in software architecture, system design
- cloud platforms (AWS, Azure, GCP). Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues Development and/or Technical Support Experience with J2EE applications, especially as implemented on BEA WebLogic, IBM WebSphere
- JBoss is a plus Hands-on experience trouble shooting Java and J2EE related errors
- Thorough understanding of data modeling, physical schema properties, triggers, stored procedures, and database backup, restore and recovery processes. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

- The typical base salary range for this position is $118,900 - $178,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $118,900 - $178,300 annually.

- The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Required skills
JavaAWSGCPAzureMicroservices