Technical Engineering Supervisor

What You'll Do

• Supervise technician coverage across all assigned shifts to support production equipment reliability, timely issue resolution, and consistent maintenance execution.
• Oversee complex maintenance and repair work on production machines, industrial machinery, timing devices, and electrical and electronic equipment.
• Review escalated work tickets, direct troubleshooting efforts, and follow through to confirm satisfactory completion of maintenance activities in production.
• Monitor technician activity on the floor and coach team members on troubleshooting methods, equipment recovery, preventive maintenance, and safe work practices.
• Train, develop, and evaluate technicians to improve technical capability, work quality, and readiness to support changing operational needs.
• Partner with operations, vendors, and management on equipment issues, special projects, and process or operational changes that affect maintenance support.
• Create and maintain reports, work records, and related documentation to track equipment issues, technician activity, and maintenance support needs.
• Drive cost control efforts by monitoring parts usage, identifying cost savings opportunities, and reducing unnecessary maintenance-related expense.
• Ensure safety protocols are followed in all maintenance activities and address noncompliance through coaching, corrective action, and process reinforcement.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have: 5+ years of experience supervising maintenance or technical support activities for production equipment, industrial machinery
• related manufacturing systems. 4+ years of experience troubleshooting, repairing
• coordinating maintenance work for mechanical, electrical
• electronic equipment in a production or industrial environment. 4+ years of experience managing and developing teams in a maintenance, engineering support
• technical operations environment. 4+ years of experience training technicians, assigning work
• monitoring workflow to support production uptime and maintenance quality. 4+ years of experience creating reports, tracking work activity
• using maintenance records or related systems to support operational decisions.
• High School Diploma, Associate degree, or higher in engineering technology, industrial maintenance, electronics, or a related field, or equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have: Experience supporting equipment across multiple shifts in a high-volume production environment.
• Experience working with vendors on equipment service, replacement parts, or special project execution.
• Experience identifying cost savings opportunities related to maintenance parts, repairs, or equipment performance.
• How you'll work: This role requires you to work 2:00 pm to 10:30 pm; Monday-Friday and be on -call as needed for weekends.
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• Salary Range $79,000.00-$112,000.00 These pay ranges apply to employees in Virginia and Maine.
• Pay ranges for employees in other states may differ.
• This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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