Microsoft 365 Support Engineer – Level 2

About The Role

Key Responsibilities

• In this role, you will: Provide Level 2 support for Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business and Office applications.
• Troubleshoot issues relating to email, calendaring, collaboration, document management and Office applications.
• Manage user accounts, licensing and permissions.
• Support identity and access management activities, including Microsoft Entra ID integration.
• Investigate and resolve authentication, SSO and MFA issues.
• Perform mailbox administration, distribution group management and email troubleshooting.
• Support Teams meetings, telephony and collaboration services.
• Assist with software deployments, updates and patch management.
• Maintain knowledge base articles and technical documentation.
• Escalate complex issues to Level 3 support or vendors where required Participate in problem management and root cause analysis activities

What We’re Looking For

• 3+ years’ experience supporting Microsoft 365 environments.
• Strong knowledge of Microsoft 365 Administration, Exchange Online, Teams Administration, SharePoint Online, OneDrive for Business and Office applications including Outlook, Word, Excel and PowerPoint.
• Experience with Microsoft Entra ID, Multi-Factor Authentication and Single Sign-On.
• Experience with PowerShell administration, Windows 10/11 support, mobile device management and ITSM platforms such as ServiceNow.
• Understanding of Microsoft licensing and security best practices.
• Eligibility: Applicants must be Australian Permanent Residents or Australian Citizens Willingness to work all 5 days from our client office in Melbourne CBD.
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