Technical Writer III - IT Management
Top focus
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform.
We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.
We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
Ready to join a mission that matters? The future of cybersecurity starts with you
About The Role
As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.
This is a hybrid position requiring at least two days a week in the office at either our Austin, TX or NYC office locations
What You’ll Do
- Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers.
- Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
- Build strong, cross-functional partnerships with designers, developers, and product managers.
- Contribute to and use our writing team’s standards, processes, and best practices.
- Advise and assist other writers, and participate in collaborative content reviews.
- Advocate for the customer in all aspects of your job.
- Help define our team’s strategy and vision while also independently managing your own projects.
- Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience.
- What You’ll Need: Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
- Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
- Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
- Exceptional audience analysis, written and verbal communication, and problem solving.
- Experience exploring a customer’s problem space and addressing their needs through documentation.
- Curiosity to explore improving authoring workflows and project management processes with AI.
- Experience and/or understanding of DITA/XML and structured authoring.
- Experience using a technical authoring tool, preferably OxygenXML Editor.
- Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.
- Demonstrated understanding of topic-based authoring and reusable information architecture.
- Dedicated user-centric approach to focus on what the customer needs, not what the system does.
- Strong grasp of user experience fundamentals.
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
- Bonus Points: Knowledge of and experience writing osquery and Python scripts.
- Experience using or creating AI agents and prompts to increase your efficiency and productivity.
- Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
- Experience using a Component Content Management System (CCMS).
- Passion for and track record of seizing opportunities for improvement at every turn. #LI-GO1 Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups
- volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer.
- We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
- We support veterans and individuals with disabilities through our affirmative action program.
- CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.
- The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance
- any other characteristic protected by law.
- We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
- If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
- Find out more about your rights as an applicant.
- CrowdStrike participates in the E-Verify program.
- Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices.
- Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.
- The base salary range for this position for all U.S. candidates is $100,000 - $155,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
- For detailed information about the U.S. benefits package, please click here .