Senior Program Manager - Decision Platform, Retail Business Services (RBS)
ADCI - BLR 14 SEZ - F07•3h ago
IN, KA, BengaluruOnsiteFull-timeSenior Level5+ yrs exp
Top focus
Program ManagerTechnical Program Manager
- We are building Amazon's first horizontal self-serve decisioning platform — an intelligence layer that upgrades static rule-based systems into outcome-learning, context-aware decision engines. The platform serves multiple tenants across multiple organizations and domains, each requiring structured onboarding, cross-org coordination
- production launch governance. We are looking for a Program Manager to own tenant onboarding execution end-to-end — from first contact through production launch and steady-state operations. This role operates at the intersection of platform product, tenant engineering
- business stakeholders — orchestrating complex multi-party programs where each tenant brings a different tech stack, org structure, data readiness level
- decision type. Key job responsibilities Tenant Onboarding Execution
- Own the end-to-end onboarding lifecycle — contract → data readiness → prototyping → shadow mode → production launch.
- Manage parallel tracks across multiple tenants simultaneously at different stages.
- Drive timelines against committed milestones, identify blockers early, and escalate decisively across cross-org dependencies. Cross-Org Stakeholder Management
- Navigate multi-persona commitment structures (builder, system owner, sponsor) across organizational boundaries.
- Coordinate across platform engineering, applied science, BA/RA teams, and tenant-side engineering.
- Serve as the single-threaded owner tenant leadership engages with throughout onboarding. Process Design & Operational Excellence
- Design and iterate on scalable onboarding processes — playbooks, health dashboards, RACI matrices, milestone trackers.
- Drive process improvements as the platform moves from bespoke onboarding to self-serve at scale. Data Readiness & Pre-flight
- Drive data readiness (the #1 time sink) by providing clear requirements, checklists, and embedded support.
- Coordinate pre-flight validation: data quality gates, signal checks, and integration testing.
- Ensure contract commitments are met before prototype begins. Governance & Launch Readiness
- Coordinate shadow mode, launch readiness reviews (circuit breakers, fail-safes, RACI sign-off), and transition to steady-state operations with support handoff and monitoring. Pipeline & Reporting
- Maintain full pipeline visibility. Report program health with actionable metrics: onboarding velocity, time-to-production, blocker resolution.
- Partner with GTM to convert qualified demand into onboarding-ready tenants. About the team We operate at the intersection of product, science
- GTM — building a platform that connects decision systems across Amazon so that one signal makes all of them smarter. The platform is live with founding tenants, scaling to broad GA
- building pipeline for pan-Amazon adoption. This role is critical to ensuring that every tenant that enters the funnel moves through onboarding with velocity, quality
- trust. You will work directly with platform leadership, applied science, engineering, BA/RAs
- tenant-side stakeholders to drive the operational machinery that turns platform readiness into production impact — one tenant at a time, then many in parallel.
- 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years in program management, technical program management
- platform operations roles - Experience managing multi-party programs with cross-organizational dependencies and competing priorities - Demonstrated ability to drive programs in environments with ambiguity — where processes don't exist yet and must be built while executing - Strong stakeholder management skills — comfortable holding senior leaders accountable to commitments and escalating decisively when programs are at risk - Track record of managing parallel workstreams (5+ concurrent programs) with clear milestone tracking and proactive risk management - Excellent written communication — able to produce clear program documents, status reports
- playbooks that scale beyond the individual
- MBA in management, business administration, economics, engineering, marketing - Experience in platform onboarding, developer ecosystem programs
- internal tooling adoption at large-scale technology organizations - Familiarity with data platform or ML/AI product ecosystems — comfortable navigating conversations about data readiness, model validation
- production governance - Background in building scalable onboarding processes that reduce per-tenant effort over time (self-serve model design) - Experience with change management in multi-org environments — driving adoption where commitment requires budget, headcount
- cross-functional alignment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
Program ManagementStakeholder ManagementData ReadinessProcess DesignOperational Excellence