Sr. Non-Retail Program Manager, WWGS - Facility Operations Support

Amazon.com Services LLC•4h ago

United StatesOnsite$104.1K–$185KFull-timeMid Level5+ yrs exp

H-1B verified · 2310 LCAs

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Program ManagerOperations ManagerBusiness Ops Manager

Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Program Manager, Distribution Centers & Food Production to join our Facility Operations Support team. In this role, you will lead strategic programs supporting non-retail grocery operations including distribution centers and food production facilities. The PM drives operational improvements, capacity planning
process standardization across industrial grocery support locations. Key job responsibilities Strategic Program Leadership: - Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities. - Define program objectives, success metrics
resource allocation across business units. - Make trade-off decisions between competing priorities with limited executive guidance. - Develop multi-year roadmaps for operational capability development. - Manage program budgets ranging from $1M-$10M annually. Operations and Process Management: - Design and implement standard operating procedures across 15+ industrial facilities. - Lead capacity planning initiatives for warehouse expansion, equipment procurement
process changes. - Analyze operational data to identify bottlenecks, inefficiencies
improvement opportunities. - Participate in facility launches, retrofits
decommissioning projects. - Establish performance benchmarks and track operational KPIs across facility network. Cross-Functional Leadership: - Lead working groups with 15-25 stakeholders from operations, supply chain, engineering
finance. - Influence VP-level decision-making through data-driven recommendations. - Negotiate resource allocation and prioritization with peer program managers. - Resolve conflicts between competing organizational objectives. - Partner with legal, safety
compliance teams on regulatory requirements. About the team The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring facilities are safe and clean
maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We coordinate 24/7 emergency response. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.
5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery
communicating results to senior leadership
Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field - 2+ years of driving process improvements experience - Experience designing, implementing
scaling upskilling, apprenticeship
workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions - Knowledge of general AI tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, IL, Chicago - 115,600.00 - 160,000.00 USD annually USA, NY, Jersey City - 127,200.00 - 185,000.00 USD annually USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Required skills

program managementdata analysisprocess improvementcapacity planningstakeholder managementregulatory complianceproject managementAI tools