IT Support Specialist
Redwoodmaterials•3h ago
United StatesHybridFull-timeEntry Level1+ yrs exp
Top focus
It SupportCustomer Support
- About Redwood Materials
- Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse
- recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.
- Position Summary:
- Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts
- workflows. They will work with and receive ticket escalation from their peers on the support team
- they will utilize the IT helpdesk ticketing system for issue intake, documentation
- escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.
- Essential Duties and Responsibilities
- Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
- Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
- Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
- Manufacturing Execution System (MES) Process development & support
- Thorough troubleshooting, documentation, and resolution of support issues and processes
- Escalation of trouble tickets to other support teams
- Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
- Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
- Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
- Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.
- Skills, Knowledge, and Abilities
- 1+ years in an enterprise IT Support related role
- Supporting HMIs, label printers, scanners, and other process support equipment
- IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
- Excellent customer service, attitude, and self-motivation
- Desire to learn and grow along with the company
- The position is full-time. Compensation will be commensurate with experience.
- We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information
- inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at privacy@redwoodmaterials.com.
Required skills
IT Desktop SupportActive DirectoryMicrosoft AzureWindowsMacOSLinuxSCADAHMImobile device management