Associate Technology Operations Specialist
Top focus
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications.
If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for providing foundational operational and automation support across technology platforms, systems, and infrastructure.
Adheres to established technology standards, security protocols, and compliance requirements in all tasks. Collaborates to communicate status, seek guidance, and contribute to day-to-day operational continuity. Performs highly routine, well-defined tasks under close supervision, following documented procedures, installation guides, and standard outputs to support stable and efficient operations.
Additionally, assists in basic automation efforts, tools, and processes to improve efficiency and consistency. *Please note that for this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) **Please also note that candidates must be located in *or* willing to self-relocate to Charlotte, NC as Truist has 'in office' requirements that must be honored.
Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Performs routine operational support tasks for assigned technology platforms, infrastructure, or systems by following established procedures, checklists, and runbooks under close supervision. 2.
Supports field installations and on-site deployments by executing predefined tasks such as basic equipment setup, physical connections, labeling, verification, and post-installation validation steps. 3. Assists with staging equipment, preparing materials, and confirming installation details as directed by senior teammates or installation leads. 4.
Monitors basic system alerts, service requests, or queues, escalating non-routine issues or deviations from standard procedures to more senior support resources. 5. Reviews operational data, installation results, or documentation for completeness and accuracy, making minor corrections when instructed. 6.
Documents activities, incidents, requests, and installation outcomes clearly and accurately in designated tools. 7. Communicates primarily within the immediate team to share status updates, ask questions, and obtain guidance. 8. Follows approved technology standards, security requirements, safety guidelines, and compliance procedures in all daily and field activities. 9.
Participates in onboarding, training, and learning activities to build foundational knowledge of systems, tools, and operational processes. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or equivalent. 2. Basic familiarity with technology environments, computers, or operational tools. 3. Ability to follow detailed instructions and standardized processes
Preferred Qualifications
- Exposure to automation support, technology operations, technical support
- field services through entry-level work, education
- internships General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
- Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
- Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
- For more details on Truist’s generous benefit plans, please visit our Benefits site .
- Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
- As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
- Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status
- other classification protected by law.
- Truist is a Drug Free Workplace.
- EEO is the Law E-Verify IER Right to Work