Manager Operations, Distribution and Capacity Planning

Basic Qualifications

• 3+ years of program or project management experience - Bachelor's degree or equivalent - 2+ years of working cross-functionally with tech and non-tech teams - Experience supporting process improvement initiatives using data and metrics - Working knowledge of Excel, Python and SQL - Experience coordinating program execution and tracking performance Preferred qualifications - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in resolving conflicts, providing crisis management triage
• setting appropriate expectations with customers - Experience owning program strategy, managing end-to-end delivery
• communicating results to senior leadership Key job responsibilities Key job responsibilities Execute defined programs and support launches within a structured scope Track performance metrics and provide updates on program deliverables Use data to identify operational gaps and contribute to continuous improvement initiatives Collaborate with cross-functional teams to implement solutions and best practices Coordinate tasks, manage dependencies
• escalate risks when needed Support process standardization and documentation to improve scalability and consistency Follow a structured Lean and continuous improvement mindset A day in the life As a Manager operations, your day will focus on execution and coordination. You will manage defined projects, track progress against goals
• ensure timely delivery of tasks. You’ll work closely with stakeholders across teams to understand requirements, resolve blockers
• maintain visibility on program health. While you may seek guidance for complex decisions, you are expected to independently manage day-to-day execution. You’ll also use data to identify trends, support improvements to existing processes
• ensure that deliverables align with team goals and metrics. Your work will contribute directly to the reliability and efficiency of operations.
• Bachelor's degree or equivalent
• 2+ years of Amazon (blue badge/FTE) experience - Knowledge of Kaizen and Lean methodology techniques - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• 2+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.