Partner Experience Lead

In This Role You Will

• Partner Systems, Programs & Operations Own the end-to-end partner operating model, including partner onboarding, engagement, governance, and lifecycle management.
• Define and evolve Rules of Engagement (ROE), operating procedures, FAQs, escalation paths, and program frameworks that create clarity across internal and external stakeholders.
• Lead the strategy, implementation, and continuous improvement of partner systems, including CRM, PRM, and supporting partner technologies.
• Ensure system integrations, workflows, automations, and data flows operate reliably across the partner ecosystem.
• Partner with Business Systems and Engineering teams to define requirements, prioritize enhancements, and drive adoption of partner platforms.
• Design scalable processes that reduce operational friction while improving partner satisfaction and productivity.
• Establish governance models that ensure consistency across partner motions globally.
• Lead the development and operationalization of partner programs, including incentives, tiering structures, certifications, onboarding experiences, and engagement frameworks.
• Drive issue management, exception handling, and continuous improvement initiatives across the partner lifecycle.
• Data, Analytics & Business Performance Own the partner data strategy and reporting infrastructure.
• Define the KPI framework used to measure partner performance, ecosystem health, operational efficiency, and business impact.
• Establish trusted reporting environments that provide leadership with decision-grade visibility into partner performance.
• Partner with Data Engineering and Analytics teams to design scalable data pipelines, governance standards, and reporting architecture.
• Build and evolve executive dashboards, operating reviews, forecasting frameworks, and inspection cadences.
• Lead quota-setting and target allocation processes for partner-sourced, partner-influenced, and partner-managed motions.
• Develop attribution methodologies and measurement frameworks that accurately reflect partner contribution and business outcomes.
• Ensure data quality, consistency, auditability, and trust across partner systems and reporting environments.
• Drive analytical insights that inform strategic decisions, investment priorities, and program optimization.
• Leadership & Cross-Functional Execution Lead and scale a global team responsible for partner operations, programs, systems, and analytics.
• Act as the primary operational advisor to Partnerships leadership on systems, processes, performance management, and organizational scaling.
• Partner closely with Revenue Operations, Finance, Data, Engineering, Sales, Legal, and Product organizations to align priorities and execution.
• Build operating cadences that drive accountability, transparency, and continuous improvement across the partner ecosystem.
• Create alignment across stakeholders during periods of rapid growth, ambiguity, and organizational change.
• You might thrive in this role if you have: 10+ years of experience in Strategy & Operations, Partner Operations, Revenue Operations, Business Operations, or related functions within high-growth technology companies.
• Deep expertise designing and scaling CRM, PRM, and partner technology ecosystems.
• Experience owning large-scale operational transformations involving systems, workflows, governance, and organizational change.
• Strong understanding of data architecture, reporting infrastructure, business intelligence, and analytics operating models.
• Experience building KPI frameworks, executive dashboards, forecasting processes, and performance management systems.
• Experience leading quota-setting, territory planning, target allocation, or related business planning initiatives.
• Strong understanding of data governance, attribution methodologies, and operational metrics design.
• Proven ability to translate ambiguous business requirements into scalable systems and processes.
• Experience leading high-performing global teams across operations, analytics, systems, or program management disciplines.
• Exceptional communication and stakeholder management skills, including influencing executive leadership.
• A builder mentality with the ability to balance strategy, execution, and operational excellence.
• What this role will accomplish Build the Partner Operating System Establish the systems, workflows, governance, and program architecture that enable OpenAI's partner ecosystem to scale globally.
• Create a consistent operating experience for partners and internal teams.
• Reduce friction, ambiguity, and operational complexity across partner motions.
• Create a Trusted Partner Data Foundation Build a unified source of truth for partner performance, engagement, and business impact.
• Deliver decision-grade reporting and analytics to leadership.
• Enable data-driven investment and prioritization decisions.
• Scale Programs and Partner Engagement Operationalize partner programs, incentives, onboarding, enablement, and lifecycle management.
• Create repeatable frameworks that support growth while maintaining quality and consistency.
• Improve partner satisfaction and operational effectiveness.
• Enable Leadership Visibility and Decision Making Build KPI frameworks, dashboards, operating reviews, and forecasting mechanisms that provide clear visibility into ecosystem performance.
• Create accountability and inspection mechanisms that help leadership identify opportunities and risks quickly.
• Ensure the partner organization can operate with rigor as it scales.
• What this role will unblock Unblock Partner Scale Creates the systems and processes required to support a rapidly growing partner ecosystem.
• Eliminates manual workarounds and fragmented workflows.
• Enables partnerships teams to focus on strategic outcomes rather than operational overhead.
• Unblock Data-Driven Decision Making Provides trusted, consistent, and actionable partner performance data.
• Creates alignment around metrics, attribution, targets, and business outcomes.
• Improves forecasting accuracy and leadership confidence.
• Unblock Operational Excellence Clarifies ownership, governance, and workflows across teams.
• Improves consistency in partner engagement and program execution.
• Establishes scalable foundations that support future growth and expansion.
• Unblock Cross-Functional Alignment Creates a common operating framework across Partnerships, Revenue Operations, Systems, Data, Finance, and Sales.
• Ensures partner-related initiatives can be prioritized, measured, and executed effectively.
• Serves as the operational backbone of the partner ecosystem.
• Why someone would want this role Build the operating system behind one of the most strategic AI partner ecosystems in the world.
• Own the intersection of systems, data, operations, and partner experience.
• Lead foundational work that directly influences how OpenAI scales partnerships globally.
• Operate with significant visibility across executive leadership and cross-functional teams.
• Shape the future of partner programs, reporting, analytics, and operational excellence.
• Join at a stage where foundational architecture is still being built rather than merely maintained.
• Work at the center of frontier AI, ecosystem growth, and organizational scale.
• About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
• We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
• AI is an extremely powerful tool that must be created with safety and human needs at its core
• to achieve our mission, we must encompass and value the many different perspectives, voices
• experiences that form the full spectrum of humanity.
• We are an equal opportunity employer
• we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information
• other applicable legally protected characteristic.
• For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement .
• Background checks for applicants will be administered in accordance with applicable law
• qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers
• the California Fair Chance Act, for US-based candidates.
• For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage
• return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment
• and maintain the confidentiality of proprietary, confidential, and non-public information.
• In addition, job duties require access to secure and protected information technology systems and related data security obligations.
• To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form .
• No response will be provided to inquiries unrelated to job posting compliance.
• We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link .
• OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.
• Join us in shaping the future of technology.