Operations Manager, Production
Hellofresh•4h ago
United StatesOnsiteFull-timeMid Level5+ yrs exp
Top focus
Operations ManagerBusiness Ops ManagerRevenue OperationsPeople Operations
- Operations Manager, Production
- Factor a brand of HelloFresh is seeking an Operations Manager, Production. The Operations Manager drives the culture & leads the daily activities for a high-volume prep, cook and plating production kitchen and fulfillment center. You will work directly with our Associate Director of Operations to be in charge of building out & leading the operational road map for our production and fulfillment center. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for 100+ employees, mentoring the leadership team
- driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.
- You will...
- Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality and Fulfillment)
- Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports.
- Work with managers to execute final Production Scheduling.
- Ensure product quality of the department.
- Be the liaison between the site operation, kitchen, R&D and other functions within Headquarters, helping your team to identify the key priorities for the site.
- Be responsible for production area continuous improvement initiatives and direction.
- Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
- Ensure adequate communication of company goals and priorities to Production Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
- Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
- Create a positive team dynamic that encourages all employees in the production center to:
- Provide timely feedback to direct/indirect reports.
- Drive positive change within the facility
- Adapt to the ever-changing business needs and ensure that the team does the same
- Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture.
- You are...
- Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
- Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
- Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
- Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
- Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
- Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate
- present approaches to solving complex problems while thinking in terms of contingency plans
- Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
- A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
- Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
- Proven ability to quickly adapt to business needs
- Willing to work weekends and/or night shifts when needed
- High level of integrity and ethics
- Strong continuous improvement skills
- Excitement for working in an environment with a high level of ambiguity and change
- You have...
- 5+ years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production
- Bachelor's Degree - Master's preferred
- Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
- Familiarity with FSMA, HACCP, SQF
- APICS CPIM or CSCP certification (preferred)
- Spanish Proficiency preferred
- Demonstrated ability to effectively motivate, develop and manage 100+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
- Deep knowledge of Lean and Agile Production
- Comprehensive background in Prepping, Cooking, Plating, Food Safety & Quality and Fulfillment
- Interest in spending most of your time on the shop floor and working directly with all levels of staff
- Demonstrated success at delivering new product initiatives in both a large company and start-up environments
- You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
- This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify
- reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements
- #Factor #JD1008
- Arizona Pay Range
- $77,175 — $89,250 USD
Required skills
LeanAgileFSMAHACCPSQFAPICS CPIMAPICS CSCP