Senior Software Engineer

Key Responsibilities

• Monitor application performance, system health
• alerts using APM tools such as AppDynamics, Grafana
• Splunk Act as the primary point of contact for incident management and service requests Conduct initial triage, classify issues
• prioritize tickets in alignment with SLAs and SLIs Resolve routine issues by leveraging runbooks and established standard operating procedures Escalate complex incidents to L2/L3 support teams with comprehensive documentation Provide timely communication on incident status, updates
• resolutions to stakeholders and end users Work within REST APIs, microservices-based architectures
• cloud platforms (AWS, Azure, GCP) Troubleshoot and debug SQL queries across relational and non-relational databases Support CI/CD pipelines and assist with deployment-related troubleshooting Automate repetitive operational activities using scripting languages such as Python and Shell Maintain, update
• enhance runbooks, knowledge repositories
• SOPs Perform in-depth troubleshooting across applications, APIs
• underlying infrastructure Analyze logs, metrics
• traces to identify and resolve root causes Debug application issues at the code level (preferably in Java, Python
• similar technologies) Implement data corrections, configuration changes
• minor code or script updates Collaborate with engineering teams to deploy bug fixes, enhancements
• patches Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives Required Qualifications: Bachelor’s degree in computer science, Engineering
• related field 3+ years of experience in application support, production support
• SRE roles Strong understanding of application architecture, APIs
• distributed systems Hands-on experience with debugging, log analysis
• incident management Experience with ticketing tools (ServiceNow, Jira, etc.) Good understanding of Linux/Unix systems Preferred Qualifications: Experience in IT, SRE, DevOps
• Software Engineering.
• Experience in healthcare, finance, enterprise SaaS, or highly regulated industries.
• Familiarity with Open Telemetry, Observability and AIOps platforms Knowledge of DevOps practices, CI/CD tools, Kubernetes, Docker
• containerized environments Exposure to GenAI/Automation tools (OpenAI, CoPilot, Gemini, Claude etc.) in L1 support environments.
• Basic coding ability to troubleshoot, fix issues and build self-healing or auto-remediation workflows.
• Education: Bachelor’s degree or equivalent work experience in Computer Science, Engineering, or related discipline.
• Certifications in Cloud platforms, or DevOps are a plus.
• Leadership Competencies: Customer-first mindset with a passion for delivering exceptional service.
• Strategic thinking and execution excellence Strong communication and stakeholder influence Data-driven decision making and Continuous improvement mindset Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $92,700.00 - $185,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Our people fuel our future.
• Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
• Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments .
• We anticipate the application window for this opening will close on: 07/22/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.