Manager, Business Analysis

Mastercard•19h ago

United StatesOnsiteFull-timeManager Level7+ yrs exp

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Business Ops ManagerBusiness AnalystHr Business Partner

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Analysis Overview The Manager, Business Analysis is responsible for defining and executing modernization strategy, roadmap
delivery for Mastercard's billing platform. This role drives initiatives, platform enhancements
strategic transformation programs that improve scalability, operational efficiency
business value across Mastercard's global billing ecosystem. Operating at the intersection of business analysis, technology
business operations, this role partners with engineering, business stakeholders, finance
operations to deliver innovative solutions that support Mastercard's evolving business needs. The Manager, Business Analysis is accountable for translating complex business and technical requirements into actionable initiatives while ensuring alignment with strategic objectives and operational excellence. In addition to leading key initiatives directly, this role provides leadership, coaching
mentorship to a small team of Senior Business Analysts. Key Responsibilities
Defines and maintains product backlogs in Jira, ensuring alignment with business priorities, customer needs, regulatory requirements, and modernization objectives
Leads feature definition and backlog refinement, including:
Writing clear epics, features, user stories, and acceptance criteria
Translating complex business processes into scalable product capabilities
Decomposing large initiatives into actionable and deliverable increments
Ensuring work meets Definition of Ready and Definition of Done standards
Drives billing modernization efforts, including platform rationalization, process standardization, and migration initiatives
Partners with engineering teams to evaluate technical solutions, architecture decisions, and implementation approaches
Prioritizes work based on business value, customer impact, risk mitigation, technical dependencies, and strategic alignment
Collaborates with cross-functional stakeholders across Product, Engineering, Operations, Finance, and business teams to align requirements, priorities, and delivery outcomes
Leads requirements gathering and solution design sessions to identify opportunities for process improvement and automation
Supports large-scale transformation initiatives such as platform modernization, billing rule standardization, and payment ecosystem evolution
Reviews and validates product deliverables through demos, testing activities, and stakeholder feedback
Utilizes data, metrics, operational insights, and customer feedback to measure product performance and drive continuous improvement
Identifies and manages product risks, dependencies, assumptions, and implementation challenges
Creates and maintains product documentation, operational procedures, business requirements, and executive communications
Communicates roadmap progress, strategic priorities, key decisions, risks, and outcomes to leadership and stakeholders at multiple organizational levels
Leads and mentors a team of Senior Business Analysts while continuing to perform hands-on business analysis, requirements management, and modernization delivery activities
Provides day-to-day leadership, coaching, workload prioritization, and development support for assigned Business Analysis team members
Supports hiring, onboarding, performance management, and career development activities for direct reports
Champions customer-centric product development practices and promotes agile methodologies across teams All About You
7+ years of experience in Business Analysis, Product Management, Product Ownership, Program Delivery, or related disciplines
Previous people leadership experience or demonstrated experience leading, mentoring, and developing Business Analysis professionals
Proven experience leading complex enterprise platform initiatives and large-scale modernization programs
Strong understanding of financial services, payment processing, billing systems, order management platforms, or transaction-based platforms
Demonstrated ability to translate business objectives into technical requirements, solution designs, and executable delivery roadmaps
Experience working in Agile environments utilizing Jira, Confluence, and related delivery tools
Strong analytical and problem-solving skills with the ability to make data-driven decisions
Excellent verbal and written communication skills with the ability to engage technical and non-technical audiences
Experience managing stakeholder relationships across business and technology organizations
Ability to influence decisions and drive alignment without direct authority
Proven ability to manage multiple concurrent initiatives while maintaining attention to detail and quality
Ability to effectively balance hands-on delivery responsibilities with leadership and development of a small team
Proven experience leading cross-functional teams and influencing business and technology stakeholders across complex initiatives
Understanding of software development lifecycle, APIs, platform architecture, system integrations, and enterprise technology ecosystems
Experience with payment systems, ISO 8583/ISO 20022, billing, order management, revenue management, or financial operations is preferred
Demonstrated leadership capabilities with a collaborative and results-oriented approach
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field
advanced degree preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time
jury duty leave
and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD

Required skills

Business AnalysisProduct ManagementProduct OwnershipProgram DeliveryAgileJiraConfluencefinancial servicespayment processingbilling systemsorder managementtransaction-based platformsdata-driven decision makingstakeholder managementsoftware development lifecycle