Manager III, Corporate Infrastructure and Edge Systems, Shopbop and Zappos
Zappos.com LLC•3h ago
United StatesHybridFull-timeManager Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Systems EngineerInfrastructure EngineerMl Infra Engineer
- Are you a technical leader who thrives on keeping complex systems running seamlessly — and is genuinely obsessed with delivering an exceptional experience for the people who depend on them? As the Manager for the Zappos and Shopbop Performance, Infrastructure, Edge Excellence team, you'll lead a distributed team of 8–10 engineers across Las Vegas, Madison (WI)
- New York City, ensuring the IT infrastructure and network systems that power two e-commerce brands stay fast, reliable
- ready for what's next. From corporate office technology to studio production environments, your team supports the complex, interconnected systems that employees and customers count on every day — and you take that responsibility seriously. You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual systems
- partnering closely with Amazon IT teams to drive automation, reduce operational overhead
- raise the bar on service delivery. Whether you're resolving a critical infrastructure issue or building long-term resilience into your systems, you lead with a customer-first mindset — because when your team wins, millions of customers and the employees who serve them win too. Key job responsibilities Team Leadership & Development Hire, onboard, mentor
- develop a team of 8–10 IT professionals — including IT Support Engineers, Systems Engineers
- Network Engineers — distributed across Las Vegas, Madison (WI)
- New York City Establish clear performance standards, KPIs
- SLAs to drive accountability, service quality
- continuous improvement across the team Foster a culture of ownership
- every engineer takes full responsibility for the systems, incidents
- customer experiences under their care Network & Systems Engineering Edge Optimization Engineering Develop and deliver against our CDN strategy to drive reliable uptime for our E-Commerce sites Build tooling to support cross cutting initiatives, such as SEO and cookie management Drive best practices for the broader organization in the domains of performance, cost
- availability Network & Systems Engineering Own and manage network infrastructure (Cisco-based environments), maintaining 99.99% uptime across all managed sites Oversee Server environments to support our physical sites, including authentication, network storage,, Active Directory/ADFS infrastructure
- cloud-based systems IT Operations & Service Delivery Own end-to-end incident management — from triage and on-call response to resolution and post-incident review Develop and maintain IT procedures and operational processes Manage equipment and asset inventory across multiple sites Support Mac and PC device management programs across all locations Collaborate with Amazon IT teams to align on enterprise policies/standards and identify opportunities for automation, tooling improvements
- operational efficiency Lead network and IT site expansions, infrastructure builds
- technology migrations Drive adoption of AI-powered tools and automation to elevate IT service delivery Create comprehensive documentation and knowledge management systems to support team scalability Travel Conduct regular site visits to Las Vegas and New York to assess infrastructure health, team performance
- operational needs A day in the life No two days look exactly the same — and that's part of what makes it exciting. You might start your morning triaging overnight alerts and syncing with on-call engineers in New York and Las Vegas. By mid-morning, you're planning AV infrastructure with Studio Operations in Madison, then aligning with Amazon IT on a cloud migration. Your customers are Zappos and Shopbop employees — merchandisers, photographers
- corporate teams who depend on reliable technology daily. Afternoons bring SLA reviews, 1:1s
- vendor discussions. Every day, you're solving for reliability, speed
- scale across two fast-moving e-commerce brands.
- 5+ years of developing a team of technical professionals across multiple locations experience - 4+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree - 5+ years of change management experience - Experience with AWS or cloud technologies - Bachelor's degree
- Knowledge of IT best practice frameworks (ITIL, COBIT) and operational excellence concepts or methodologies - Experience in operations of highly available and scalable internet systems with a large customer base - Experience with scripting (e.g. Python, PowerShell) - Experience within e-commerce or Retail fields - Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- experience in development or technical support - Experience with one or more of the following domains: systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing)
- programming (Node.JS, Java, Ruby, C#, Python
- experience implementing a cloud-based technology solution - Experience as a network engineer with deployments for large-scale networks in a corporate environment and hands-on experience in physical infrastructure installations including hardware integration, racking
- cabling - Experience that includes strong analytical skills, attention to detail
- effective communication abilities
- experience with Active Directory and experience deploying, managing
- optimizing Microsoft Windows Server - Experience contributing to the definition and implementation of automation opportunities within an operations environment - Experience creating processes and improving tools that have measurably improved productivity, quality
- advertiser experience - Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage - Experience with audio/visual systems and studio production technology - Familiarity with Atlassian product suite (e.g., Jira, Confluence) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WI, Madison - 136,500.00 - 184,600.00 USD annually
Required skills
AWSPythonPowerShellLinuxWindowsDNSIPsecBGPVPNLoad BalancingNode.JSJavaRubyC#PHP