Senior Operations Analyst

Job Description

Responsibilities

• Execute EMEA account servicing activities, including account openings, maintenance requests, and account closures.
• Process a broad range of client-related requests across multiple platforms and products, including CIS, DAS, ARIES, Direct Debit set-ups (SEPA, BACS and Nordic markets), GPP and VAM set-ups, Account Blocks, and SEPA Blocks.
• Review client documentation and system data to ensure requests are complete, accurate, and compliant with internal policies and regulatory requirements before processing.
• Investigate and resolve account servicing queries, assessing potential client impact and coordinating with relevant stakeholders to achieve appropriate resolutions.
• Build and maintain strong working relationships with internal business partners across different regions and functional teams.
• Manage a high-volume workload effectively, adapting to changing priorities and meeting demanding turnaround times.
• Demonstrate accountability, attention to detail, and strong risk awareness across all account servicing activities.
• Identify and implement opportunities to improve processes, strengthen controls, and enhance both the client and employee experience.
• Benefits of working at Bank of America: UK At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline
• virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America: Good conduct and sound judgment is crucial to our long-term success.
• It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk.
• Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
• We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability.
• The Bank selects candidates for interview based on their skills, qualifications and experience.
• We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.